Customer Questions and Answers for Membrane Switch Touch Pad by Whirlpool

Bruce, Yes, Replacing the membrane switch will solve the issue, based on your description. Thanks

Hi Ken. You start by removing all the knobs. Then lift the outer control panel up and off. Then remove the door. Then remove the lower control panel trim assy. Then remove the burner top side screws and lift the top up to access the control panel top 2-corner screws. Then you will have to support the loose control panel assy. This will give you full access to the back of the clock mount screws. Disconnect the side ribbon cable locks on the clock terminal block (if applicable). Then pull out the ribbon cable from the board. Remove the clock after noting all clock connections. Use a cell phone to picture all connections for proper reassembly. After the clock is removed then peel off the rt. side of the membrane off the console face until the complete membrane comes off. Then reinsert the the new ribbon cable through the open slot on the left. Make sure it does not get kinked while correctly reinserting it into the clock board. Line up the #1 terminal correctly as the #2 terminal -to- the ribbon cable is left purposely blank so there is no confusion of the #1 terminal position. Peel and stick the new membrane part # WPW10207928 onto the face of the console assy. Thank You.

Hello Brent, the biscuit verison of this part is WPW10207932, white is WPW10207930 and black will be WPW10207928. Thanks!

Hi Pete. Remove all power. Open and hook the door hinges so they lock the hinges and lift/ remove the door. Remove The under panel cover . Remove any screws that hold the under side of the panel on the oven. Remove knobs. Remove the outer layer of the control panel. Remove the top screws that connect the panel on the chassis. Remove the screws from the backside of the clock assembly. Unhook the ribbon cable. Peel the old keypad off. Do not pinch or crimp the new ribbon cable in any way upon reinstallation. The membrane switch is part # WPW10207928. Thank you.