Customer Questions and Answers for Membrane Switch Touch Pad by Whirlpool

Hello Abi. Yes, you will need to replace the membrane WPW10207928 on the unit.

Kenny, Once you push the ribbon harness into place then you will push the connector part down and lock it in. Once this is done then power the unit on. If you do not push the connection down then it will not make the contacts on the control.

Hello John. There is locking tabs on the connector that you must release to remove the ribbon cable and replace the membrane on the unit.

Hello Ted. Yes, based on the information you provided, you will need to order and replace the membrane switch WPW10207928 on the unit.

Hello Lyndon, If you have checked the connections first, replacing the membrane switch WPW10207928 should correct this.

Hello Mark. To replace the part, you need to remove the control board from the unit. Then remove the ribbon cable from the control board. Next, the old membrane unpeels off of the control board and the new one sticks onto the new control board.

Hello Olivia. Try reseating the ribbon cable and cleaning it with an eraser and rubbing alcohol. If it still is not working properly, replace the membrane on the unit.

Vio, Unfortunately, you didn't attach the model number of your range, and this manufacturer usually doesn't have a key pad matrix, needed to test the membrane. Based on your post description, your key pad/membrane switch is the most likely issue, and the place to start. It is subjected to heat from the oven and the cooktop, as well as the basic household cleaning compounds which does affect the key pad circuits.

Hello Arthur! Yes, the membrane switches are the same. The only difference between the two is the color. Thanks!

Judy, You will want to check the wiring of the unit. You will want to refer to the wiring diagram to ensure that the there is not a programming mode that you have to do and make sure that the unit is wired per the wiring diagram. If this checks ok then it sounds like a bad control board.