Customer Questions and Answers for Top Door Thimble by Whirlpool

Hello Adrian. You will need to replace the cam kit 4318165 on the unit.

Hello Ag, You will need to order kit 4318165 and remove the doors to install. These cams cause the door to close.

Hello Sherry. You need to order the door cams WPW10329686 and WP2182179.

Hello James, You are correct. The water line goes up through the door hinge. You should disconnect the water line at the connector behind the kick panel and see if it will dispense there. If it will, the water line is most likely frozen in the door. If it doesn't dispense there, the water tank behind the crisper drawers is probably frozen. Removing the drawers and putting a hair dryer in there for about 15 minutes pointing toward the water reservoir will normally thaw it out. In the case of either line being frozen, the freezer temperature should be set warmer and the refrigerator side should be set colder to increase air circulation. This will prevent the cold air migration which causes the water tank to freeze. If the water doesn't come out at the bottom of the door and the water reservoir isn't frozen, the larger water line can be removed from the bottom of the water valve and get someone to hit the dispense button momentarily. If no water comes out of the valve, the water inlet valve W10408179 will require replacement to restore normal operation.