Robert S Snellville , GA September 21, 2015 Appliance: Samsung Refrigerator RSG257AAWP/XAA Broken plastic cam on freezer door lower hinge (samsung refrig ) Samsung support said "not customer serviceable part, must call for service". Wanted to just replace the plastic cam (attached to hinge), but not sure of the part #. Bought the entire hinge assembly and upper cam riser also (attached to the bottom of the door). Replaced both with the help of Youtube videos. Repair took approximately 15 minutes and I probably saved $100-$150! Read More... 63 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes Tools: Nut Drivers, Screwdrivers
Philip B Cumming , GA October 25, 2015 Cam hinge risers on the freezer door of my samsung refrigerator were both cracked one was completely broken since i delayed changing it It was quite straightforward... Once I figured out the parts via Appliance Parts website and saw the parts diagram, I ordered it from them. It was delivered pretty quickly. First emptied out the freezer section. Then disconnected the electric supply. Closed the water connection. Removed the bottom cover and uncoupled the two water lines. Then removed the bolts from the freezer door from the top and disconnected the two electric connectors. Lifted the door of the bottom hinge and placed it on cushions on the carpet. Removed the cracked cam riser and replaced the Assy Hinge that had the second cam riser. Put back the door and reconnected all items. That was it... Took me about 45 mins to get it all done. Read More... 33 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes Tools: Screwdrivers, Socket Set
Craig W Cary , IL October 06, 2015 Appliance: Samsung Refrigerator RSG257AABP/XAA Freezer door would no longer close on its own; had to push it to close it Spent an hour researching parts needed. The diagrams on applicancepartspros.com helped a lot. I had a broken cam-hinge riser upp-L on the floor, that came from the bottom of the freezer door. Also noticed that the mating part was broken (assy hinge low-L). Read instructions from the user manual from refrigerator on removing the water supply lines and removing the freezer door. To remove water supply lines, push tip of coupler in opposite direction from pulling out the line (took me 20 minutes just to figure that out). Removed hinge bolts on top of freezer door with 10mm socket and ratchet. Removed front leg cover, upper hinge cover, ground wire, and old cam-hinge riser, with Phillips screw driver. On re-assembly, one screw was stripped on the upper hinge cover, and one of the bolts was stripped from the upper hinge (so be very careful when you remove and re-insert them). Shut off the power to refrigerator and turned off the water supply in the basement, before doing the work. Read More... 18 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes Tools: Screwdrivers, Socket Set
Shawn S Tampa , FL September 05, 2015 Appliance: Model SAMSUNG RSG257AARS Plastic piece broke from bottom of freezer door wouldn't close or stay shut Ordered the pieces from here. Downloaded the user manual. I never work on appliances but I couldn't justify the $200 a service tech would have charged to fix a $35 part. Followed the manual and removed the door. Replaced the broken plastic pieces. BE VERY CAREFUL not to strip the screws. I did and that's another story. Very easy to fix. You will need a second person to help guide the door back onto the frame. Read More... 12 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes Tools: Nut Drivers, Pliers, Screwdrivers, Socket Set
Warren W Takoma Park , MD January 01, 2016 Freezer not closing properly needed new cams I watched a video to get the basic idea of things, got my tools and owners manual and got to work. The hardest thing was disconnecting the water lines. Lucky for me factory instructions were taped to the lines! The one thing I did that others may benefit from is emptying all the food into a cooler. Also buy both parts! The upper cam discentergrated as soon as I removed the door. Hope this helps! I was pleased how easy and smooth the repair went. Read More... 5 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes Tools: Screwdrivers, Wrench Set