Wayne R C , TN July 27, 2014 Appliance: Model SAMSUNG FRONT LOAD WF338AAB/XAA Error display nd "no drain" message Just 2 months outside the 5 Year warranty I decided to tackle myself. Youtube was helpful with location and disassemble procedures. Did obvious checks, filter, removed hoses for inspection, first replaced water pump motor but original motor was OK. Trouble shot to missing 110vac fed from relay RY1 on main board to pump motor. Main board components is sealed in a layer of epoxy so I was unable to repair without replacing entire main circuit board. Replacing the circuit board fixed the issue. Samsung support could not and would not offer any support, my next washing machine will not come form Samsung. I suspect the new board/relay will fail again in 5 years. Appliance Parts Pros web sight was extremely helpful in providing the correct part numbers to match my washing machine model number. I was impressed with the prompt shipment to Chattanooga,TN. I ordered each part and received the item the next day in both cases. The parts looked to be original replacement equipment and reasonably priced. Thanks Appliance Parts Pros for helping me keep my wife happy. Read More... 4 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 1-2 hours Tools: Adjustable Wrench, Screwdrivers
Alex D Redwood City , CA October 16, 2015 Appliance: Samsung Washer WF338AAB/XAA No drain error program often halts and fails to drain After 6 years got this nd no drain error on the screen. Drained manually and then the program would continue (so water level sensor OK). Also, trying the diagnostics- was able to make the pump work and water did pump out- so not a problem with the pump itself. When it first started happening, the problem would manifest intermittently. When the repair guy came out the machine was working OK - suggested that if it happens again just get a new main board- in spite of the high purchase cost these modern machines don't last nearly as long as the old to loaders. Ordered a new board - came in 2 days. Pretty easy to install- open the back cover, board is down near the floor. Just remove and move over connectors from old to new board one at a time. So far working fine.. Read More... 4 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes Tools: Screwdrivers