Richard G Placida , FL December 30, 2016 Appliance: Samsung Refrigerator RS265TDRS/XAA Ice cube dispenser making loud high pitched grinding noise Ordered replacement ice bin (bin only) from you. Apparently, Samsung thinks it is a good idea to sell this part (It has the samsung logo on it and on the shipping box) minus an essential small rectangle of plastic in which there is a magnet. Without magnet ice-off light will flash and not turn off - and not make ice, since the machine will not detect the new ice bin. Calls and chats with Samsung were useless, and they "DETERMINED THAT WE NEED A SERVICE CALL AND MOST LIKELY A WHOLE NEW ICE MAKER". We knew that was wrong, since removing the magnet by hand from the old ice bin, and placing it in the empty hole in the new one made it work perfectly. Am not sure if Appliance Pros is a knowledgeable participant in this scam, but it is a perfect catch 22. Also, could not find the magnet as a part for this refrigerator in manual or on line. Read More... 8 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes
Keith W Cheyenne , WY May 30, 2016 Ice tray/dispenser broke Replaced with original part. Did get assistance to ensure part was for my fridge. The lady that assisted me was very knowledgeable and polite. Read More... 3 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes
Patricia H Yardville , NJ July 20, 2015 Ice maker stopped working REPLACED ENTIRE FRONT OF UNIT Read More... 3 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes
Vincent G Rancho Palos Verdes , CA September 02, 2017 My samsung ice maker tray was damaged a plastic arm piece that connects to the body broke off so i needed a new tray found part on website and ordered it New tray arrived delivered at home and fit right in and in use now. Read More... 1 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes
Paulette F Kirkwood , MO October 15, 2021 Appliance: Model SAMSUNG REFRIGERATOR Ice maker bucket was broken and would not stop making ice Replacement ice bucket. A little expensive but worked and all is well. Read More... Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes