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Having researched (on your website) the potential cause of my problem (and having confirmed that the door switch had electrical continuity), I ordered a replacement control board. When it arrived (after only two days--standard shipping), I couldn't figure out how to release the panel, behind which the board was mounted. That was the provocation for my "live chat" with one of your professionals, who offered suggestions, the most arduous of which required my removal of the microwave's entire... Read more
Removed the door cover; 3 screws on one side. Two screws to remove the old and install the new. Needed pliers to hold the broken part to remove old screws. Read more
This high limit thermostat protects your microwave from overheating by shutting down operation if internal temperatures become excessive. It monitors the magnetron and other critical components to prevent damage from overheating conditions. Replace this thermostat if your microwave shuts off during cooking, won't heat food, or displays overheating error codes.
I replaced the platter motor and spindle with new replacements Ordered and shipped promptly by appliance parts and problem solved! No more burnt popcorn.... end of story! Thanks Read more