Diane P Spring Creek , NV April 25, 2017 Appliance: Model SF3621LXSQ0 Need new handle for the oven door and 2 new screws. I purchased 1 handle, and 2 screws, based on the picture on line, the screws were the correct ones as they appeared to look just like the ones I took out. But the screws that arrived were different than the ones in the picture. I called and talked with Terry and he agreed that I was sent the wrong screws based on the information I had and the picture on line. When the second screws arrived they were exactly the same as the first ones, and would not work with the handle. So I called again, and discussed it with a different gentleman, he was also very nice and helpful. We determined that the screws possibly had been changed since the stove was over 10 years old. So he shipped 2 more screws that I paid for, and although they were different than the original ones they worked perfectly and the oven door is now back together. I would like to thank the 2 very nice gentleman that helped me with my problem, they were patient, and very understanding, and listened to what I was trying to explain, and with out there help I would have never got this oven door back together again. Thank You Diane Read More... 1 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes Tools: Screwdrivers