Whirlpool WP3379369 Dishwasher Third Level Wash Arm Assembly OEM Part

Although we had a service contract with Sears I elected to take a quick look to see what was wrong. There were 3 problems: 1 - retainer thumb screw had broken and appeared to have been damaged for some time showing scummy buildup along the line where the threads finally separated from the knob, 2 - after removing the lower spray arm, observed that the pump seal was visibly distended and exposed, and 3 - the 3rd level wash arm spinner disk was in the parts bag and the stainless steel sweat-fit retaining washer was nowhere to be found. Have no idea how long that the last problem had existed. Problems 1, 2, and 3 may have been present for weeks if not months but until problem 1 finally separated completely, they went unnoticed. While we debated whether to call Sears and wait a week or more for a tech to come or whether to just buy a new one (this unit already 19 years old), I elected to order the parts through SearsPartsOnline - but their website had issues with my Sear account - could not finish the order despite having been with Sears as an account holder for over 40 years, 30 years at the same address! So I checked out AppliancePartsPros website which had the right parts at similar pricing, cheaper on the individual parts than Sears but after shipping the price was roughly the same for prompt delivery. It was easier to locate the parts on the AppliancePartsPros site and they had actual pictures of the parts to confirm what I was ordering. The pictures were handy because I could see there was a design change for the better on the 3rd level wash arm that would better protect it. As far as I can tell, the third level spinner was likely dislodged when a larger object got hooked under the spinner. The new design looks like it protects against that possibility. In any case, the parts arrived on time in original Whirlpool OEM parts bags and it took only 10 minutes to install the new parts and the dishwasher has been humming along ever since! The only adventure was reseating the pump seal - which had nothing to do with AppliancePartsPros - I chose not to order a new part because we're still debating whether to replace this old dishwasher, and paying over $20 for a rubber o-ring seemed out-of-line at the time so I massaged and froze the old ring to get it back into shape and got it reseated and the cover back on and its working fine. In summary, using AppliancePartsPros was an excellent choice because their prices were competitive, their delivery process kept me notified, and they made good on the delivery last week - Thanksgiving week! - in time for us to use the dishwasher for the Thanskgiving dishes. And their website liked me, unlike Sears, and I got from cart to purchase simply and rapidly. Will buy from these guys again!

Replaced the Spray Arm & Supply Tube and the 3rd Level Wash Arm, both of which were broken and not working properly. Your Youtube video star, Matt, has now saved our washer AND dishwasher. One point...When he says to place a towel in the bottom of the dishwasher, DO IT! I dropped a screw down there and never did get it out.

Replaced same with part from ApplianceParts

Replaced hose, ordered a new top wash arm at the same time and replaced that also. Ordering the parts was easy, received parts in two days, installed with no problem, however, did need my husband's help in pushing down tube for a tight fit.

I watched the video online, ordered the part and replaced the 3rd wash arm. It took all of 10 minutes, including going to get the tools. Couldn't be easier.