Whirlpool WP2212370 Coupling Washer OEM Part

The problem was that the motor coupler & shaft had a tiny bit of rust at their union. With the weight of the ice bin it rusted in the lowest position. This didn't allow the motor coupler to float on the shaft. There is a spring inside the shaft that pushes up on the motor coupler keeping it engaged in the ice bin coupler above. This coupler in turn rotates the auger in the bin to dispense the ice. I removed the motor coupler & shaft, tapped the coupler loose and filed off the rust. This allowed everything to work perfect but since I had purchased a new coupler, spring, seal and washer I replaced them also. Trick to save time: remove the ice bin, push down on the coupler still in the door. It should depress maybe 1/4". If it does check the coupler in the ice bin. If is doesn't, disassemble the coupler/shaft and see if the above happened to you.

I replaced the ice maker assembly with a new unit. I had to replace the motor, the drive shaft, the coupling and seal and washer for the ice assembly unit. The videos were quite helpful and everything installed quite easily and all working perfectly. You guys do a great job!

There is a hexagonal shaft that connects the ice dispenser motor to an auger/chopper in the ice hopper. The end of the shaft had rounded-off. A new shaft was needed to fix the problem, but I realized that the real problem was that only about 1/8" of the shaft actually engaged the auger coupling at the top end. I needed to raise the shaft a little to make it better engage, so I dropped 4 #6 washers into the motor socket which raised the shaft about another 1/8", giving it about 1/4" engagement into the auger coupling at the top while maintaining about 1/2" engagement into the motor socket at the bottom.

Replaced dispenser motor and while at it, replaced the driveshaft seal and washer for the auger. I watched a video on Appliance Parts Pros to learn of the potential problem, the only difference was I had to remove the front of the dispenser area to access the motor. The job was fairly easy and no doubt saved 150-175 due to no service call

We received our needed parts very quickly. We brought up the exact repair we needed on You Tube posted by ApliancePartsPros (Simon) on our exact Kenmore Freezer. We followed it step by step and his directions were perfect and finished the project fairly quickly - approximately 1 1/2 hours and now are the proud owners of a working ice maker that dispenses ice cubes and crushed ice! Hooray! The whole project cost us less than $150.00. Our one recommendation would be to have a hairdryer handy. We found as we dismantled to get to the auger motor several of our parts were frozen in place and a minute or so with the hairdryer helped to pop them loose. Thanks AppliancePartsPros! Tom and Dee