Helen for Model Number 79641162410 I have a Kenmore connect washer that isn't draining. I cleaned the drain filter. I took the drain pump out and checked for clogs. None were found. I tested wiring going to pump both were functioning. I tested receptors at the pump and they also are functioning. The pump comes on with a low hum but the washer never empties at all and just goes back and forth as it does in rinse cycle until error code OE kicks on. I read that it could be a bad door switch that is causing it to not drain. Is this correct? The door does go into the lock position, however, when this problem first started there was a buzz like sound when it went to lock. No longer a sound noted and the door does go into the lock position.
Answer Helen, as the drain pump can be heard attempting to operate, it is likely that there would be either a clog in the tub to pump hose 4738ER1002A, the drain hose, or the impeller of the drain pump motor 4681EA2001T could be stripped out. The drain pump can be tested for 120VAC at the main control during a drain and spin cycle by testing at the blue connector with a black wire and a brown wire. While testing from one wire to the other in a drain and spin cycle, there should be 120VAC. If there is, the door lock is not impacting the drain pump and this would indicate the pump as failing. Read More... Answered by AppliancePartsPros.com | Thursday, May 14, 2020