Ken L. for Model Number RF268ABRS/XAA-0000 I have ice building up under the freezer drawer. A few weeks ago I removed all the ice. I opened up the back and found that the 2 drain valves were dirty and clogged. I cleaned them out plus I vacuumed out the dust from the coils nearby so that dirt wouldn't build up in the tubes. Well, the same problem came back. I have lots of ice under the freezer drawer. This time the drain tubes did not appear to be clogged. For now, I cut a larger slot in the bottom of the rubber drain valve so that the water would flow better. Will this fix the problem or is there some other cause for the ice build-up under the freezer drawer?
Answer Hello Ken, You should clear all of the ice, move the evaporator thermistor from the line it is on to the other Freon line at the top of the evaporator, install a defrost heater 819043, and replace the evaporator cover assembly DA97-06197S. This will normally correct the issue permanently. Read More... Answered by AppliancePartsPros.com | Thursday, June 8, 2017