Eric for Model Number KSB5MC4 The black plastic coupler needs replacement part. The video shows that the part is right turn, however the part turns both directions. Does this mean that the shaft might be sheared as well?
Answer Hello Eric. No, it turns both ways. That is normal. The video shows how to remove and replace it. Read More... Answered by AppliancePartsPros.com | Monday, June 13, 2016