Rachelle for Model Number 11020722990 Problem with clothes being really damp after last spin cycle. Watched machine though cycles. Fills water ok, agitates ok, drains water (not all immediately - a little left in tub) then spins ok and no more water remaining. Don't know if all water supposed to be gone before spinning. Then refills water ok, agitates ok, drains completely ok. In last spin cycle more water is released into machine (not just in sprays) but actually dumps more in from the top back into the tub. I am not sure it is supposed to put more water in. I know it normally sprays but not sure whether it should be putting that much water back in. Then machine spins ok. I was advised it might be clutch assembly when I wrote initially saying clothes were damp but hadn't actually watched machine run through cycles at that time. Do you think still clutch assembly or could it be something else?
Answer Hi Rachelle. Start at the drain hose and make sure the standpipe is not clogged. Use liquid plumber. Then see if the drain hose is clogged or restricted. Then you may have a bad pump impeller. Pump part # WP3363394. You need to see if anything from the tub to the pump hose is clogged or that the outer tub hose is clogged. Lift the unit and support the legs. Then if you see a bunch of black dust then you definitely need to replace the motor coupler part # 285753A. Thank You. Read More... Answered by AppliancePartsPros.com | Tuesday, January 10, 2012