Customer Questions and Answers for Whirlpool Direct Drive Washer Pump by Whirlpool

RB, Based on the model and description of your issue I agree you will likely need a clutch assembly, part# 285785 as far as the pump goes you can check to make sure the water is pumping out.

Tai, If the drain hose is leaking then this will be a drain hose that would be needed and should not need to replace the pump.

Hello Curt, your model does not use a drive belt, it is considered a direct drive model.

Joseph, The white piece should not affect the operation of the unit.

Joseph, If you just chipped a piece of the covering then using the electrical tape will be sufficient.

Ed, Try to use a silicone grease or something like that to get the pump on. You should not have to sand and file.

Hello Mel, You should make sure the motor shaft is clean and the drain pump slides on it easily. The only other thing that can cause this is strings and lint from the wash accumulating in the drain pump.

RB, while the drain pump should be able to rotate fully without much resistance, it is unlikely to be the issue as it is rotated directly by the motor. As the drain pump does rotate, the next items to check would be the motor coupling 285753A to ensure that it is intact and the next likely item would be the clutch assembly 285785.

Bill, the replacement drain pump is part , WP3363394, easiest way to drain the tub is to attach a wet/dry shop vac to the end of the washer drain house and drain down the tub, also check for any obstruction in the hoses to and from the drain pump,,if you need there is a repair video on our website, .

Lisa, It is very likely you need to replace the clutch assembly 285785 as long as you are not experiencing any drain issues.