I ordered a new timer and accompanying knob, followed the directions of your how to repair video, which was amazingly simple, and walah fixed it. Your site is very easy to use. I just plugged in the model number of my dryer and received dryer schematics. I selected the area of the dryer I was having problems with and was able to select the timer and knob. I even tried selecting a different knob and your site warned that it would not fit my model dryer. That was reassuring. This has been an incredible experience from start to finished. Most impressively was the turnaround time to receive parts. I placed an order around 5:00 p.m. on Thursday and received the part by 4:00 p.m. the next day without paying extra for expedited shipping! You all are the best!