To whom it may...In response to your request for a position on my interface with you and repair of our GE Dryer. Everything went very well with few exceptions. The part and the Dryer are cheaply made which of course is not your fault. This is only noticed by the victim buyer when parts and machines that are built to break down, do break down strictly for the after-market income. This is the same timer to be replaced twice in the last 7 or 8 months. The first one cost $300.00 with $250.00 of that being labor. This time the timer knob protrusion stripped. This is such poor construction and Corporate lack of integrity that I will never buy another GE product. The upside was that it was exactly the same part and with your available video I did not have to guess on how to proceed. None of this is your problem with the exception that the 3 to 6 day delivery forecast was a couple of days off. I had to hold off my wife, also called the “Unstoppable Force”. I appreciated your video, regardless that it was of a different machine and era. The video gave me the confidence and considerable knowledge of how to proceed. I am aware that it might be cost prohibitive to have videos for every version of GE products on file and available. I would guess however, that if you did so in the long run, your competition would be nonexistent. Respectfully, Bob