Called a local appliance repair company I had used before for a different issue on our dryer. They said it was most likely a door lock switch assembly, especially since the washer is 10 yrs old. I gave them the model and serial number, they called back with a quote of about $300 - trip charge, labor and for the part. Clothes were piling up and we needed it fixed now, it was about 5 days before Christmas, so I said yes. They called back a few hours later, said part was back ordered with no estimated in stock time. Aggravated, I googled the problem and up popped a YouTube video from Appliance Part Pros on how to fix it. Wow, super easy. I watched it and immediately ordered the part and it was here in 2 days with ground delivery. I watched the video a second time, then timed myself. Fixed it in 14 minutes with 2 screwdrivers. Easy-peasy. Oh, and I called the appliance repair company back to cancel the work order, and their part was still on back order. Saved $250. Will definitely look up how to videos again if any additional appliance problems. Great experience.