I went on line to your account and ordered a replacement unit. within a few days, i received a shipment. i took the old element out and replace it with the new one. it took all of 10 minutes and it worked fine subsequently. i am very pleased with the quick dispatch and ordering of the unit and will guarantee that all future parts replacement will be with your company. congrats. and good work a. mangini 54 rose hill way waltham, ma 02453