How to Troubleshoot & Replace Whirlpool AP6014069 / WP9760771 Elmnt-Brol

After having an "expert" repairman come to our home and give us an estimate on my built in oven, I found Appliance Parts Pro and decided to try to fix it ourselves. The first question I asked him was if he thought the element(s) was bad, he said no. He gave me an estimate on replacing the digital oven control board and panel. I ordered these parts from APP, installed them, but the oven did not work. I realized one of the elements was burnt, ordered the part, replaced it. The oven is perfect! The service repair online chat was very helpful, the shipping was overnight and arrived exactly when they said it would. After all the parts were purchased, the last repair person I chatted with reminded me that APP will take back any part that I didn't need. We decided to keep all the parts. I have a new oven! Thank you, APP, for excellent service. I would highly recommend them! 

Immediately turned off the range at the circuit breaker. Waited about 5-10 minutes to look inside. Didn't take long to see that the broiler element had shorted out. The longest part was waiting for the replacement to arrive. Install was simple and easy with the help of your repair video. Removal of the oven door is highly recommended. Other than a Phillips screwdriver, I used a driver with a 1/4" square tip that fit the screw heads perfectly Didn't even have to pull the range out. 

Replaced both heating elements and the temperature sensor. 

So, I decided that from the number of screws needed to remove the worn parts and the " plug and play" appearance of the new parts on you website, I decided I could do this! This also how I approach my plumbing projects.....this really scares my husband! Well, everything came in at once so a few days later I decided it was time to do the deed. I had pre-spritzed the existing screws the night before with a degreaser and scrubbed with a used toothbrush. The screws all loosened up with no problem. Note here: I saw a comment on your website stating that although the screws look like a Phillips head screw, they have more of a star head. I had several of those in my handy dandy tool kit?? It took me about an hour total to unscrew and remove the old parts and pop in the new ones from your company. Easy peasy!! Thank you so much for supplying parts for appliances over 15 years old. Your company is the best. 

Bought new control panel and installed it 

Ordered a new one. Removed the old one.(watched the video for reminders). Installed the new one. Took about 10 minutes. If you can handle a screwdriver and pliers then you too can do this. 

Replaced the broiler element with a new one. 

Replaced it with the part provided. The hardest part was removing the old screws, and they had almost welded themselves into place. I applied some non-flammable penetrating lubricant and let it set for a while. After that removing the old screws was possible, but still hard to turn. 

Ordered part from AppliancePartsPros.com with assistance from support agent (very helpful). Turned off power, Removed old element and installed new element. Turned on power. 

Replaced element