Thanks to the excellent info on this site, I realized before I order new springs that it may be the spring link that was broken, and indeed, the spring was fine, just the link broken. The video that showed how to fix the problem was excellent and normally the repair should have been done in less than 30 min but I managed to drop one of the screws into the dishwasher which required another 30 min. of work to take drain covers off to retrieve the screw. I would recommend you be careful when taking out the screws from the counter top to prevent them from falling into the dishwasher.