Discovered the upper agitator wasn’t properly turning during wash and rinse. Took off the fabric softener dispenser and found out the agitator dogs wore out, along with someone rigged the cam by screwing it in the agitator. Ordered a new cam kit along with a new agitator bolt, took out the old cam, bolt and screws, cleaned everything out, installed the new agitator bolt and cam kit that literally only took minutes. Tested everything out and the agitator works as it was designed