How to Troubleshoot & Replace Whirlpool AP6010287 / WP67001668 Water Filter Backing Plate

Identified potential parts needed. Found info on this site on how to remove/replace these parts. Ordered needed parts on Friday mid-morning. Received parts on Saturday late afternoon without expensive overnight shipping. Replaced parts, and water dispenser worked properly. Total time water dispenser was inoperable was less than two days. 

At first I thought it was a bad water filter but as I removing the old one water started shooting out of the filter head. I searched online and found a video on replacing it. I saw how easy it was so i decided to purchase the part. I received it rush order and got it in 2 days. I studied the video instruction and followed it exactly as shown. It took me a total of 1 hour (turning off water and power to fridge, moving the fridge, removing the lines, removing the water filter head, replacing head and filter, run the lines, and turn on the water and power). It should have taken only 30 minutes, but I had some issues removing the 10 year old lines. If I had to do it again, it should taken less than 20. 

What was presented by your videos as a quick and simple fix turned into a hugely frustrating process. You should really discuss in these videos that there is a very real possibility that the clips in the liner may indeed break off and then there will be no way to secure the back plate to the top of the liner. This happened to me and after reading some of the comments in the Q&A submissions it has happened to others. The response from your company is that if this happens the plate will need to be glued. What I actually did was purchase an industrial grade Velcro and lock adhesive that extremes of temperature. It’s holding so far. I’m just so glad I was able to find something to secure it. But again, this was EXTREMELY frustrating and a heads up would have been appreciated. 

You folks are Great ! I knew my part was broken but for the life of me couldn't figure out how to remove it or put a new part back in. Found a couple places that were selling the replacement part but that still didn't tell me how to remove or replace it. Then I found your site and not only did you have the part at the lowest price, you also had a short video showing me how to replace it. Made the job so easy I couldn't believe it! From now on I am going to you folks first. Thanks 

My fridge had a loud noise when getting water, low water flow. I replaced the water filter head and everything was addressed. It worked perfectly, quick and easy repair. I needed the block-fill foam piece, since the original one broke during the repair. Shipping was fast. The repair video from Appliance Parts Pros helped a lot too. Thanks! 

Replaced the water filter head. Watched the youtube video made by Appliance Parts Pros. Luckily I bought the two related parts (the styrofoam block fill and the backing plate) because I broke both in removing the old part. All the parts together were about the same cost as a filter so it really paid off 

Watched the repair videos on appliances parts pro & followed the video instructions. 

Had to push the foam back into holes. After that the piece fit perfect took about ten minutes. 

We ordered the water filter backing plate, the water filter head and the block filter for the hoses on the back of the fridge. Took about an hour to fix. Pulling out the fridge (cleaning behind it) removing old parts that we broke and then replacing with the new parts. The videos were great and extremely helpful. Thank You Marie P 

I ordered the Water Filter Backing Plate, Pantry Drawer Door Cover, and Crisper Frame Trim. The Water Filter Backing Plate was a bit difficult to lock into place, but with the help of a couple of gentleman, was able to push it in.