At first attempt, I tried reattaching the wash spinner myself without any instruction. I felt as though I was contorting my body to reach inside the dishwasher to where the spinner attaches. After several unsuccessfull attempts, I finally gave up and began searching online for some assistance. I found your website very quickly and then finding and ordering the part was a breeze. To top it all off......I even did some price comparison from other online vendors and found your prices the most reasonable. Their websites were much more difficult to navigate. After watching your how-to video, I learned that the repair was really quite simple. I learned not only how to remove the parts needed to make the repair (only two screws invlolved) but also how to remove the top rack (which was also embarrasingly simple) to better access the repair. No more body contorsions! The repair took maybe 5 minutes. It is incredible how you have it all......lowest price parts, easy to navigate website for finding the parts, and excellent how-to videos. You now have one very devoted customer!