I spoke with customer service rep. I described the problem and ordered 3 Suspensions Springs, One self leveling leg spring and a counterbalance spring kit since the washer was going to be down, I thought why take a chance and replace all of them at one time. When I received an email of the order it had the repair videos for each springs embedded in the email. This is huge! What a great idea! When the parts came in, I opened the email and watched the repair videos instead of hunting through the web site. The counterbalance spring set was suppose to have 3 springs in the kit however it only had 2. I called customer service. and they were great! They sent another set overnight to me and the machine is no longer making scraping noise and working as designed. Appliance Parts Pros. have a great business model. I don't know why everyone on the net is not following this approach. Way to go guys, I will be using you in the future.