I asked a repair guy to look at it, he suggested springs or suspension replacement... I then googled possible solutions on the replacement for these items. Appliance Parts had the lowest prices and also had a video on how to put the parts on!! It Was a win-win!!! I was able to do the repair myself and parts came in a matter of days! Saved me lots of money! I already reccomened this site to people at work! I only needed one tool!!!