How to Troubleshoot & Replace Whirlpool AP6016799 / WPW10195839 Dishwasher Upper Rack Rear Adjuster Guide

Ordered numerous replacement parts. Started with the tracks which required pulling the washer out of the cabinet to reach the screws. Pushed it back in and re-secured. Then stared on the rack and replaced the rack adjusters and various clips. Everything is straight forward and easy to replace. I originally called a local repair place to have them repair it. They came out and said they needed to order parts and they would call back. A week went by and I followed up with them. Had to leave a message for a call back and to this day never got the call back. So I decided to do the repairs myself. I ordered the parts from AppliancePartsPro from the easy to read diagram. I placed the order at 2:43PM on a Friday and received the parts at 12:23PM the next day. Less then 24 hrs! and I only paid for regular shipping. What more could you ask for! Great experience. 

Temporarily, I used electrical ties to get the basket in place. Not very sophisticated, I know, but somewhat creative and with a big family, it worked till I could order and receive the parts I needed. In my frustration, I turned to the internet and found AppliancePartsPro.com. What a joy it was to find a site that was so easy to locate the parts I needed to make the repairs. The illustrations are very clear and it would be difficult to make a mistake with so much clarity in the site design. It was such a relief to know I ordered the correct parts. When the parts arrived ... on time as promised! ... I sat down with my grandson and we talked our way through it ... absolutely no problems installing the new parts. Thank you. You made my life so easy! The dishwasher is working like new! 

The replacement kit is a far superior design made with metal instead of plastic and a better mechanism for raising and lowering the rack. The wheels are held on much better than the weak pressure clips on the original part. I’m very happy with the part and it was easy to install. 

I fixed it with the parts I got from appliancepartspro.com. I will never order from whirlpool or kitchenaid again. Pulled off old adjusters and replaced with new. 

The parts diagram on the web site helped in identifying the parts needed for the repair. In addition, several parts were never installed on the dishwasher. For example, two parts on each side of the adjuster should have been installed at the factory, but only one was installed on each side. No doubt, this caused the failure of the adjustert. I contacted Kitchen Aid and they said the dishwasher was out of warranty. They could care less that the parts were never installed at the factory. The parts were as shown on the website and arrived on time. 

I found the needed part at AppliancePartsPros, watched their video to learn how to replace it, and I fixed my dishwasher within a few minutes after opening the envelope the part came in. The video especially was very helpful — it took all the guesswork out of the repair and showed the steps clearly. 

This is the second time I’ve Had to fix this on my Kitchenaid dishwasher. I ordered the parts I needed per the parts diagram for the upper tray. Long story short because I looked at the diagram instead of my washer, I over ordered two of the parts. No big deal. I’m sure I’ll need them in the future. 

Replaced them both with new parts following the instructions from the repair video on the website. The video was excellent! 

I ordered the Adjuster Kit, and some other parts and completed the repair. 

Parts were exact. The Adjuster and Adjuster Guide came reasonably quick. All were repaired within an hour or so.