I had to cut the old agitator out with an oscillating saw in order to access the agitator drive. This is the second Maytag (MVWC 565) I have had to do this to. I first tried removing it by sliding straps under the agitator then then using a jack to pull it loose which did not work either time. One suggestion I have would be to remove debris from tub as you cut in order to prevent it from dropping from the inner tub into the outer tub.