After viewing your awesome video on YouTube, i was able to pull my machine apart and see the issue. After the problem was found, I used your website to order up the parts. A part was back ordered way out and your team let me know. Your customer service team did an outstanding job, even over the Christmas/ New Years Holiday, with assisting me. They where top notch! My machine is now repaired and working great. I couldn't have done it without your team!