After assuring that the washer was level and self-leveled, I finally figured out that a suspension spring and its clip were missing. I am an amateur, do-it-yourselfer, watched several YouTube videos. With the help of AppliancePartsPros chatline, I identified part numbers and fixed my washer myself, avoiding the cost of a small appliance repairman's diagnostic and/or repair visits or, at worst, the cost of a new washer. So fulfilling and satisfying to fix the old washer like new. I have not found another vendor like AppliancePartsPros, who provides a chat line, customer support help, quick turnaround and easy-to-order Web site. Thank you!