Whirlpool WP63907 Suspension Spring OEM Part

When I removed the cabinet, all of the springs appeared in tact, I had already replaced the counter balance spring so I knew that was not the issue. None of the suspension springs or brackets were broken but they did look worn/rusty so I replaced all of the brackets (2 in front and 1 large in back), all of the suspension spring retainers, and all of the suspension springs and it fixed the issue! I plan to also replace the Self leveling leg spring which is an easy fix since it's on the back of the washer and doesn't require the cabinet to be removed. Since I am not very strong it was extremely difficult for me to remove the suspension springs from the brackets so I used the recommendation from the video tutorial and removed the brackets with the springs attached, while holding the bracket with my hand to avoid it snapping out since it's under tension. I highly suggest wearing gloves because you do not want to get your hand pinched in these springs. Removing and replacing the bracket on the back is challenging just because of its location, and be sure to note that the back suspension bracket is larger than the two on the front - they are different parts which I didn't realize when I ordered. Overall, the fix was simple and I could not have done it without the video tutorials! My washing machine works better than it ever has. I also recently replaced the Direct drive washer motor coupling and the Agitator dogs - doing all of these things reduced the knocking noises and any imbalance in the tub. Awesome!

First went through the troubleshooting guide on the website and read the various stories and watched the repair videos for replacing the springs and suspension pads. Then before ordering any parts disassembled the machine only to the point of removing the cabinet to see if there were any obvious issues. The springs appeared OK but I couldn't tell of they were fatigued or not and all were in place but the tub suspension pads were definitely worn out. I then put the machine back together and went to the website and ordered new pads and springs. Received the parts in several days. I set my laptop beside the machine so I could follow the video step by step through the disassembly, repair and reassembly process. The video was a lifesaver. The worst thing about repairing anything is first trying to figure out how to take it apart. The video was spot on. I had no problems other than trying to put one of the three springs back on. Two of them popped right on but the third one that was under the water shield was a pain. I eventually figured out that if I pulled back and also rotated the spring about 45 degrees counter clockwise I could get the end of the spring in and pop it on the on the clip. Anyhow got the machine back together and it works great now. BTW I am pretty good at taking things apart but somewhat forgetful on how to reassemble them - in the correct order. The videos are great. They step you through the disassembly and reassembly. Other than the occasional fight with a spring reattachment of screw alignment they make the job relatively easy. After I placed the parts order I realized I would also need the tub wrench so I called Customer Service to see if I could add the wrench to the order. Unfortunately the ordering system wouldn't allow that so the CSR simply cancelled that order and opened a new one with the wrench added. The people there are great to work with. In the future as things break down this site will definitely be my go to site for parts and guidance.

First off I have to say that Appliance Parts Pro's saved me from hiring a repair person, and quite possibly just getting rid of my washing machine. Their video's helped out SOOOOOOOO much and the advice one of their agents gave me over their online chat helped me trouble shoot something when I got stuck. On top of this they shipped my parts fast enough that less than 12 hrs later they arrived, which allowed me to get my machine up and running way faster than the other options I had available. When we purchased and moved into our house it came with a 10yr old washer/dryer which was working fine so we didn't replace them. After the first few uses we realized that the washing machine smelled absolutely foul. We tried using vinegar and other cleaning solutions to fix the foul smell and all it ever did was cover up the real problem for a few days or weeks. With the help of google we were able to learn that the real problem was built up residue, mold, rust and matted in pet hair. The repair involved removing the inner and outer tub and all of the hoses. The 2 tubs and the hoses were cleaned with a power washer outside and finished off with by hand with cleaning rags and a household cleaner/degreaser. The motor/rest of the machine were vacuumed and wiped down as well. Once everything was cleaned the machine was put back together again. The hardest part of the repair (besides the disgusting cleaning) was separating the inner and outer tub from each other. Our machine was about 10yrs old and the two tubs were fused together by rust, gunk and calcium. I watched the following YouTube video to get them separated: https://www.youtube.com/watch?v=r6iyR8KcqMQ It's important to remember that there's a good chance you'll need to order replacement parts once you have it apart and can see everything up close. I ordered a couple replacements such as the outer tub ring seal, and new springs. If I had ordered replacement hoses it would've saved time during the cleaning stage. All in all the repair wasn't overly difficult, but it was time consuming. That said I can't even imagine how much it would've cost for an appliance repair person to do the repair, and I'm certain that they wouldn't have been as meticulous as I was. I hope this review helps someone else out :)

When moving it from its location, I saw at the floor what is called Ring-Wire (a component that holds parts on site). Decided to review the AppliancePartsPros.com videos and proceed with the repair (my first time). After removing cabinet, water pump, motor, and transmission, I found that the groove on the brass spin bearing was shaved entirely. So, I ordered the entire basket drive assembly, and the spanner wrench to remove the spanner nut, (I couldn’t remove the drive block off the inner basket spin tube) so, proceeded replacing the basket drive assembly, the clutch band, and put back together the washer. The noise was eliminated, BUT…. The washing machine was shaking to a point that I have had to put my weight on it to keep it on place until spinning cycles (after washing and rinsing) where done. That put me back on to AppliancePartsPros.com videos. Now with the mission of replacing the counter-balance spring, the suspension springs, and the tube base pads, proceeded with the teardown once more. At this time, I bit the bullet and decided to put on order the inner basket spin tube plus the drive block too that appeared to become blended to the inner basket spin tube due to heavy rust existence there. Removed and replaced the rusted inner basket spin tube, re-installed the basket drive assembly, and the drive block too. (As you saw in the videos, I had to remove and re-install the water pump, the motor, and the transmission to be able of executing all of what I have described here above). On replacing the springs, I have to say that I was a little skeptical about replacing them, because they appeared to be with good strength, but decided that had to do it as per the book and replace all of them plus the tube base pads. This part of the process was not an easy ride for one person at all but doable. The washing machine back together tested it and to confirm that I was wrong with my spring’s strength assessment, amazingly not shaking at all during spinning parts of the cycle. I have had nothing but a great learning experience, confidence in my abilities, and found that at 67 of age I am still trainable for great achievements. Thank you AppliancePartsPros Team.

I started with the suspension pad kit and the tub suspension pads. I do have to say if you have an older model washer (mine is approx 17 years old) be prepared to let the inner tub sit in penetrating oil for a few days before attempting to take the tub out. I was able to get to this point on my own and then it wouldn't budge. My husband ended up buying some direct drive tool (it was pretty cool) and was able to break the tub free after two days. Yay! From there he took the the inner tub and put plastic tub and some other parts and power washed them and cleaned them all with a isopropyl alcohol and water mix. They looked brand new! My daughter and I (she's 9 and wanted to help) replaced the pads. I then replaced all two of the three spring mounting brackets. I did not know that the bracket in the back of the machine that holds the suspension spring that goes vertical was longer that the other brackets. NBD as it was in good condition. I replaced all 4 springs, cleaned up the bottom area with a dry cloth and a can of compressed air. I then reassembled the washer. The spanner wrench is a lifesaver! My girls were impressed that I was able to do most of the work alone. It's a valuable lesson to teach your kids that you can do something by yourself! Thank you for the instructional videos as they are really.helpful. my washer is running like.its brand new, and I don't have to close the door the laundry room anymore when it's running, or go sit on top of the washer during the spring cycle.