Jackie H Dunbar , WV September 10, 2018 Appliance: Whirlpool Compact Washer LSQ9564JQ0 Excessive vibration during spin cycle This was the second attempt at fixing this problem. The first repair and parts were generated by listing the problem and reviewing the potential corrections, listed on the web site. From making repairs on other clothes washers, I was confident that some of those potential causes could have been the cause. Unfortunately the counterbalance spring and suspension springs were not the cause as they were attached as intended and in good condition. I reached out for Appliance Parts Pros input from Customer Service. After they did a little searching they provided some additional possibilities that I would have never considered, I added several additional items too just to be on the safe side. All during the time I was on hold, they were very effective and thorough. The operators name was Sharon and the duration of the call was 28 minutes. This washer is located at an occasional use home far from telephone and any delivery service so I wanted to order any part that could be an issue knowing that I could return unused parts at any time during the next year (thanks to their generous return policy). AppliancePartsPros.com has an awesome web site that it so helpful and if you are uncertain with either the videos or their list of possible corrective actions to be taken their Customer Service is there to assist in answering any questions as well as making detailed suggestions of additional measures that could be followed. This should be your first and only stop to solve your appliance parts needs! Read More... 25 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes Tools: Nut Drivers, Pliers, Screwdrivers
Jorge A El Paso , TX November 03, 2021 Appliance: Kenmore Washer 11029622801 Kenmore washing machine came out with a loud noise (like rusted ball bearing falling apart) during spinning times of the cycle When moving it from its location, I saw at the floor what is called Ring-Wire (a component that holds parts on site). Decided to review the AppliancePartsPros.com videos and proceed with the repair (my first time). After removing cabinet, water pump, motor, and transmission, I found that the groove on the brass spin bearing was shaved entirely. So, I ordered the entire basket drive assembly, and the spanner wrench to remove the spanner nut, (I couldn’t remove the drive block off the inner basket spin tube) so, proceeded replacing the basket drive assembly, the clutch band, and put back together the washer. The noise was eliminated, BUT…. The washing machine was shaking to a point that I have had to put my weight on it to keep it on place until spinning cycles (after washing and rinsing) where done. That put me back on to AppliancePartsPros.com videos. Now with the mission of replacing the counter-balance spring, the suspension springs, and the tube base pads, proceeded with the teardown once more. At this time, I bit the bullet and decided to put on order the inner basket spin tube plus the drive block too that appeared to become blended to the inner basket spin tube due to heavy rust existence there. Removed and replaced the rusted inner basket spin tube, re-installed the basket drive assembly, and the drive block too. (As you saw in the videos, I had to remove and re-install the water pump, the motor, and the transmission to be able of executing all of what I have described here above). On replacing the springs, I have to say that I was a little skeptical about replacing them, because they appeared to be with good strength, but decided that had to do it as per the book and replace all of them plus the tube base pads. This part of the process was not an easy ride for one person at all but doable. The washing machine back together tested it and to confirm that I was wrong with my spring’s strength assessment, amazingly not shaking at all during spinning parts of the cycle. I have had nothing but a great learning experience, confidence in my abilities, and found that at 67 of age I am still trainable for great achievements. Thank you AppliancePartsPros Team. Read More... 10 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 2+ hours Tools: Adjustable Wrench, Nut Drivers, Pliers, Screwdrivers, Socket Set
Sheila C Rutland , MA January 20, 2024 Loud banging and walking across floor on spin. I started with the suspension pad kit and the tub suspension pads. I do have to say if you have an older model washer (mine is approx 17 years old) be prepared to let the inner tub sit in penetrating oil for a few days before attempting to take the tub out. I was able to get to this point on my own and then it wouldn't budge. My husband ended up buying some direct drive tool (it was pretty cool) and was able to break the tub free after two days. Yay! From there he took the the inner tub and put plastic tub and some other parts and power washed them and cleaned them all with a isopropyl alcohol and water mix. They looked brand new! My daughter and I (she's 9 and wanted to help) replaced the pads. I then replaced all two of the three spring mounting brackets. I did not know that the bracket in the back of the machine that holds the suspension spring that goes vertical was longer that the other brackets. NBD as it was in good condition. I replaced all 4 springs, cleaned up the bottom area with a dry cloth and a can of compressed air. I then reassembled the washer. The spanner wrench is a lifesaver! My girls were impressed that I was able to do most of the work alone. It's a valuable lesson to teach your kids that you can do something by yourself! Thank you for the instructional videos as they are really.helpful. my washer is running like.its brand new, and I don't have to close the door the laundry room anymore when it's running, or go sit on top of the washer during the spring cycle. Read More... 9 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 2+ hours Tools: Nut Drivers, Pliers, Screwdrivers, Socket Set
John S Chattanooga , TN November 10, 2021 Appliance: Model WTW3200VW2 Whirlpool wtw3200vw2 shakes on spin. We inherited a 2009 vintage Whirlpool WTW3200VW2 upon moving into our house. The machine shook and walked a lot on spin cycle. Playing the odds, I went after all the springs first, as they were cited as being the leading causes. Plus, I managed to get a very good look at all the suspension pads, and they all looked and felt fine. The springs all looked fine too - they even had some of the factory grease on them, the underside of the machine was pretty much immaculate, but the tub was filthy. I cleaned the tub thoroughly as well. The three (3) suspension springs were very difficult to remove, space was very limited and it was hard to get a good pull angle. That was the only hiccup, the rest went very, very well - owed in large part to the awesome videos on the Appliance Parts Pros website. The videos could not have been easier for me to follow. The machine still shakes, although it's somewhat improved from before. Due to the almost new appearance of the machine's underbelly, I think my next step will be to try to reduce the walking problem with special footings and/or mats made especially for washers and dryers. The fact that the laundry room is tiled and on the second floor, no doubt adds to the machine's susceptibility to walk and shake. In any case, I'll be returning to Appliance Parts Pros anytime I have another appliance issue, again because the videos are great and also the ability to search and fine the correct parts for a specific machine model - and get them right the first time - is so valuable! Read More... 3 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes Tools: Adjustable Wrench, Nut Drivers, Screwdrivers
Mark W Tulsa , OK January 23, 2016 Appliance: Whirlpool Washer WTW5520SQ0 Whirlpool washer was walking on the floor and shaking badly during the spin cycle The washer was my daughters and she lives 2 hours away. I purchase everything that could be responsible for the repair. It all disassembled quickly. I took the time to clean the guts of the washer including the outer and inner tub. Took my time on reassembly. Washer is again stable and no shaking or walking during the spin cycle. Thanks for the videos ..... very, very helpful. The gift card with the packing slip was a nice touch. My daughter is happy with her washer again. The spanner wrench was worth the cost. Read More... 45 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 1-2 hours Tools: Adjustable Wrench, Nut Drivers, Pliers, Screwdrivers, Socket Set, Wrench Set