Whirlpool 285744 Tub Suspension Pads OEM Part

First went through the troubleshooting guide on the website and read the various stories and watched the repair videos for replacing the springs and suspension pads. Then before ordering any parts disassembled the machine only to the point of removing the cabinet to see if there were any obvious issues. The springs appeared OK but I couldn't tell of they were fatigued or not and all were in place but the tub suspension pads were definitely worn out. I then put the machine back together and went to the website and ordered new pads and springs. Received the parts in several days. I set my laptop beside the machine so I could follow the video step by step through the disassembly, repair and reassembly process. The video was a lifesaver. The worst thing about repairing anything is first trying to figure out how to take it apart. The video was spot on. I had no problems other than trying to put one of the three springs back on. Two of them popped right on but the third one that was under the water shield was a pain. I eventually figured out that if I pulled back and also rotated the spring about 45 degrees counter clockwise I could get the end of the spring in and pop it on the on the clip. Anyhow got the machine back together and it works great now. BTW I am pretty good at taking things apart but somewhat forgetful on how to reassemble them - in the correct order. The videos are great. They step you through the disassembly and reassembly. Other than the occasional fight with a spring reattachment of screw alignment they make the job relatively easy. After I placed the parts order I realized I would also need the tub wrench so I called Customer Service to see if I could add the wrench to the order. Unfortunately the ordering system wouldn't allow that so the CSR simply cancelled that order and opened a new one with the wrench added. The people there are great to work with. In the future as things break down this site will definitely be my go to site for parts and guidance.

I had planned to replace the 20+ year old Whirlpool when my wife suggested I try to repair it myself. A web search turned up the APP web site and videos and I saw how easy it was to repair it myself. I ordered the tub suspension parts, the direct drive motor coupling parts, and the spanner wrench from APP. The tub suspension pads looked ok, but I replace them anyway. One half of the drive coupling was broken. Following the steps in the video, I had everything repaired in less than an hour. Unfortunately, I still had the squeak-squeak, but the agitator was moving again but very little, and very oddly. I pulled the agitator and found all four of the dogs were broken off the cam. It was late Friday night and I wanted to get the washer back online as soon as possible, so the next morning, I went to the parts department of the nationwide "buy everything for a high price in-store or from catalogs" store for the cam repair kit. Of course I paid more than APP shipped, but I was desperate. Less than 15 minutes and the agitator cam was repaired and reinstalled. Well, the agitator was spinning again, but it was spinning with a wobble instead of a vertical spin, and I still had the squeak-squeek. Conclusion: transmission is shot. A call to "the store" revealed a price of $210 and change, plus tax and (outrageous) shipping, AND it had to be special ordered-they didn't stock transmissions. All the local appliance parts were closed. Since I would have to wait until Monday anyway, I ordered from APP for $175 and change, shipped to my house. The first parts were ordered on Sunday and arrived on the following Tuesday. The transmission was ordered on a Saturday and arrived on the following Wednesday. It took a couple of extra days than buying locally, but I saved around $50 with APP. Following the instructional video by Matt, I had the washer back up and working in less than 30 minutes. BTW, I checked out another web site's repair video for the transmission repair. They had you pulling the housing off and removing the agitator and parts all the way down thru the spanner nut. That would add another 20 minutes total to the repair time. I got a better price and better instruction with APP. Thanks, APP!!

I started with the suspension pad kit and the tub suspension pads. I do have to say if you have an older model washer (mine is approx 17 years old) be prepared to let the inner tub sit in penetrating oil for a few days before attempting to take the tub out. I was able to get to this point on my own and then it wouldn't budge. My husband ended up buying some direct drive tool (it was pretty cool) and was able to break the tub free after two days. Yay! From there he took the the inner tub and put plastic tub and some other parts and power washed them and cleaned them all with a isopropyl alcohol and water mix. They looked brand new! My daughter and I (she's 9 and wanted to help) replaced the pads. I then replaced all two of the three spring mounting brackets. I did not know that the bracket in the back of the machine that holds the suspension spring that goes vertical was longer that the other brackets. NBD as it was in good condition. I replaced all 4 springs, cleaned up the bottom area with a dry cloth and a can of compressed air. I then reassembled the washer. The spanner wrench is a lifesaver! My girls were impressed that I was able to do most of the work alone. It's a valuable lesson to teach your kids that you can do something by yourself! Thank you for the instructional videos as they are really.helpful. my washer is running like.its brand new, and I don't have to close the door the laundry room anymore when it's running, or go sit on top of the washer during the spring cycle.

I logged on to appliance pros.com read of other people that had this problem .I watched a wonderful video that explained in detail how to fix my problem .I ordered the parts from appliance pros.com on a Friday night at 5:00pm and they arrived the next morning 8:00am. I followed the easy instructions.Thank you so much appliance pros for your help and saving me so much money.I am a happy 68yr old woman proud that I fixed my washer....with your help! Thanks ,Kathy

I first checked to make sure the washer was level. The washer is on a concrete floor. After watching lots of you tube videos I ordered all the parts that could be causing this problem. I ordered: Balance Ring, Suspension Pad Kit (3 rectangle plastic wear pads), Tub Suspension Pads(3 curved plastic wear pads), Suspension Spring, and a Spanner Wrench tool. After getting the washer apart it was obvious that the problem was the Tub Suspension Pads they had completely worn away so that only the hold down pins were left. I went ahead and installed all the new parts except for the Balance Ring. Washer now works great. The repair took a little over an hour, but some of the time was cleaning the tub and agitator etc...