Joanne H Pittsford , NY August 08, 2022 Latch on microwave door was broken. I verified the model number with gal in customer service and ordered the latch and the spying. Advised it would take 3-6 days standard shipping but to my surprise, I received it the next day! With the help of a You Tube video, my son-in-law installed the parts in a few minutes. Thank you so much for your awesome customer service! Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes