Used your video and removed agitator and found dogs totally missing. Replaced dogs using agitator repair kit, replaced inner cap and rubber washer and thrust washer. Filter plugs on my old unit do not come out. They seem to be attached from underneath the basket. I called and one of your techs spent 20minutes with me trying to figure out the problem. He consulted an older tech who said that the filters may indeed be attached from the bottom of the basket and the new ones would not fit. All that and I still had not solved the problem. I was not about to attempt the basket removal. I scratched one of the filters and realized that they were covered in matted lint. A scrub brush to each filter did the trick. All the lint removed. Wife happy. Very satisfied.