Deborah S Gilbert , AZ September 11, 2017 Appliance: Model SAMSUNG WASHER Washer was moving during spin cycle even after balancing I replaced the shock absorbers. The phone representative was very friendly and helpful ording the correct parts for my washer and my order was shipped the same day. Received parts in 3 days. There was a really great video with step by step instruction that made no guess work for me. I completed the job in about an hour. The washer is working well and not moving anymore. I'm very pleased and would use this company again without hesitation. 5 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes