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Customer Questions and Answers for Washer Shift Actuator by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM18044142
Manufacturer Part Number: WPW10006355

Fix a washer that won't spin, agitate, or shows F7-E1/F7-E7 errors with a new shift actuator. Controls cycle transitions. Easy DIY repair with video guide.

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Questions & Answers

For Whirlpool Washer Shift Actuator (Part Number: OEM18044142)

1 Answer

Hello Paul. It sounds like the bearings are bad and will need to be replaced in the unit.

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1 Answer

Ivan, The shift actuator should only operate when the control tells the actuator to shift from agitate to spin, not the complete cycle. it shouldn't be making any noises when it runs. You should have an error code or lights flashing on the console. You can check to make sure the actuator arm is positioned properly in the shifter arm lever, and that the wire harness is attached properly to the actuator terminals. You should find the tech data sheet attached to the interior of the washer cabinet, on the front panel, You can review the error codes and program the control to test all the components of the washer.

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1 Answer

Hello Andrea, This can be caused by the splutch W10721967 or gearcase assembly W11132267. Diagnostics should be run to ensure no fault codes indicate an electronic/electrical problem.

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Crystal for Model Number Bravos quiet series 400

I noticed with my last load of laundry about half way through the cycle a loud clicking sound. No error codes and not unbalanced. I paused the wash to move items around and thought it might restart without any issue. It continued with the clicking as if it was trying to complete the wash and spin/drain. The timer went down four minutes and it never moved. I noticed a burning smell and turned off the machine. The sound still continued until I was able to unplug it. I have had nothing but problems with this washer. Very disappointed with the poor quality and constant repair and/or "glitches" with this machine. I had a neighbor mention it might need a new belt but then I ran across this site. Any ideas on what it might be? Thanks in advance:)

1 Answer

Hello Tommy. CALIBRATION MODE IMPORTANT: Calibration must be performed when any of the following components have been replaced: Main Control, Basket, Drive Assembly, Suspension, Motor, and Capacitor. Not performing calibration will result in poor wash performance. To access Calibration Mode, perform steps 1 and 2 of Activating the Service Diagnostic Modes. Turn the cycle selector knob until the status LEDs or display correspond as follows: ? “Rinse” LED On, “04” Displayed on 7-segment 04 Sensing Soak Wash Rinse Spin Done Press the START button to begin washer calibration. All status LEDs will turn on. ? Do NOT interrupt calibration, disturb washer, or remove power; otherwise, calibration must be repeated. ? Lid must be down to perform test. ? Basket must be empty to perform test (no water or clothes). ? Calibration cycle runs for approximately 2-4 minutes. Cycle completes when door unlocks and washer enters standby mode.

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Robert for Model Number Maytag MVWX600XW0

I recently replaced the W10721967 cam kit for the second time, the washer worked well for several loads but then began not spinning the wash to remove excess water. I looked at the installation and noticed the cam actuator stuck in the on position. It seemed hard to reposition. Is there a way to determine if this part is bad? I also noticed that the large drive pulley that fits on the spline shaft fits rather loosely on the shaft should there be a washer on it to tighten it up? Thanks Bob

1 Answer

Robert, The shift actuator would most likely be the issue with the unit not spinning. As for the large pulley you would want to tighten the nut on the pulley to tighten it up.

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Michael for Model Number MVWX700XL2

Washer will not spin or agitate. When starting a cycle, the lid will lock, unlock, lock then fill. Usually it will spin a few times to "sense" the load. I put the unit on it's front and turned the shaft with my hand. I heard a click. The unit then ran a cycle correctly once. I hear it "click" like the actuator is trying to work. Not sure if it's the actuator or the gearcase. If I knew which part it needs I know I could install it myself. But I don't want to buy the wrong part. Any ideas?

1 Answer

Michael, The most likely cause for the unit not spinning and agitating would be the actuator. The part number for the actuator is WPW10006355.

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Pearl for Model Number Mvwc350aw1

My washer won't do anything at all. It was making a loud banging noise like it was unbalanced so we cleared that and restarted then later the done light came on but the washer was still full of water and clothes were soaking wet. It smelled as if some rubber was burning. I unplugged everything and checked the belt but it's still in tact. When I plugged it back in, none of the lights come on and it makes no sound at all. What could that be? It's less than three years old.

1 Answer

Pearl, With the lights not coming on or anything then it could be a loose connection of wires or a faulty control board. Check all the wiring to make sure that nothing came loose and then replace the control board if this does not resolve.

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1 Answer

Bill, With the unit spinning while it is filling, this would most likely be a control board issue. The unit should fill then go to agitation. This would be a issue within the control board causing this issue.

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