Customer Questions and Answers for Shift Actuator by Whirlpool

Prem, If you lift the top by removing two screws in the hinges in the back and slide top forward then lift you will find the tech sheet for your unit in the front left upper corner of the inside in a plastic bag. This tech sheet will show you how to enter diagnostics and view error codes.

Chris, Couple things to check and do. Run the calibration mode.There's a service sheet inside the cabinet under the lid top left close to the front of the unit. Check capacitor for damage or wires. Check wires to the motor for any breaks or damage. Capacitor for the motor is close to the actuator you installed. Most times you can visually see when these fail because they swell and the insides start coming out.

Hello Rob, if you will post your question and include your email we can forward you the instructions on how to test the unit into diagnosis as well as the error code list. Thanks!

Juan, You will want to check the wiring between the main board and the shift actuator and if this checks ok then the issue would most likely be caused by a faulty main control board.

Juan, I'm sorry but we will need to ask you to post a new question including the model number from your units' I.D. tag so we can provide a proper diagnosis and recommend parts that can be guaranteed to work properly on your unit. Thank you for your patience and understanding in this matter.

Hello Lisa, I'm sorry but we will need to ask you to post a new question including the model number from your units' I.D. tag so we can provide a proper diagnosis and recommend parts that can be guaranteed to work properly on your unit. Thank you for your patience and understanding in this matter.

Bennie, Replacing the shift actuator does not take much effort. You simply lean the unit back and remove 2 screws over the cover and then 2 screws holding in the actuator. Remove the actuator and unplug it and install the new one in reverse.

Hello John, If no items are found between the tubs, this can be caused by a bad part of the splutch W10721967, a failing shift actuator WPW10006355, or a bad gearcase W11132267.

Hello Heather, This can be an issue with the splutch W10721967, the gearcase W11454741, or the control W10484681. It would be a good idea to pull the tech sheet from the plastic bag on the inside of the front panel and run the self-diagnostic cycle to help pinpoint the issue.

Suzi, If when the unit is restarting after it finishes then this would most likely be a control issue. You will want to check wiring of the unit and if the wiring checks ok then replace the main board. If the unit is still not agitating then check the splutch assembly as it would be the most likely cause for this issue.