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Customer Questions and Answers for Shift Actuator by Whirlpool

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Manufacturer Part

Shift Actuator

4.89 (64)

By: Whirlpool

Part Number: OEM18044142

Manufacturer Part Number: WPW10006355

The Shift Actuator is an OEM replacement part for Whirlpool washing machines. It is an electronic component located inside the transmission that controls the shifting between wash cycles. The shift actuator receives signals from the washer control board to change modes, initiating proper movements to advance the cycle.

Symptoms of a bad shift actuator include:

The washer fails to advance through cycles properly
Gets stuck in one phase of the wash cycle
Makes abnormal noises during operation
Does not agitate or spin as expected

Over time, environmental factors and normal wear and tear can cause the shift actuator to malfunction.

This OEM part is also compatible with Maytag, KitchenAid, Jenn-Air, Amana, Magic Chef, Admiral, Norge, Roper, and Kenmore models.

NOTE: This new version of the part features a redesigned black plastic housing with an adapter wire harness. It replaces the older version that came in red plastic. The new part is guaranteed to fit and function like the original.

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Questions & Answers

For Whirlpool Shift Actuator (Part Number: OEM18044142)

Frederick June 03, 2019 for Model Number WTW4950XW2

Going on our 3rd shift actuator in 3 months. First one lasted 2 weeks, second 3 months. Any ideas or is this just poor design. Also can the unit be taken apart and reset manually somehow as this is getting insane.

1 Answer

Hello Frederick, the shift actuator is not considered repairable, just replaceable, if it is regularly failing you may want to also replace the Splutch Cam Kit part W10721967 .

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Jeff H May 23, 2019 for Model Number WTW4900BW1

Will part number W10006355 work for my model? I think I accidentally ordered the wrong part.

1 Answer

Jeff, The part you will need for your model is W10913953 and the other will not work.

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George S May 11, 2019 for Model Number 110 21302010 kenmore low water washer

Will wash and rinse but not spin, lid lock light starts blinking or goes off, can get machine to spin after couple attempts.

1 Answer

George, The model number listed is not coming up as being a valid model and would want to access the tech sheet from inside the unit and see if there are any stored error codes. The error codes will give you direction on what to check.

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Joshua April 05, 2019 for Model Number mvwc565f20

Pretty sure the actuator is acting up, was just replaced by the Maytag Man 6 months ago. The agitator will not release from the tub when washing. I can manually unlock it with the actuator underneath the washer and the agitator will move separate of the tub. If I keep this switched at all times so I can at least do laundry until I get it replaced, will it cause issues for the spin cycle?

1 Answer

Joshua, It does sound likely that there is a issue with the shift actuator and would recommend putting the unit into diagnostics using the tech sheet and see if there is any error codes stored. If there is a error code then follow instructions on tech sheet for testing as this will guide you to the issue. Make sure that if you replace any parts that you put the unit through calibration mode.

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Scott S February 10, 2019 for Model Number WTW4800XQ2

My tenant called and said the washer pan was full of water, the drum was rotating violently (banging against the side of the housing and the tub hadn't drained, with lots of water still in it. I took off the rear panel and when I disconnected the short tube connecting the pump to the back of the washer about 16 oz. of water flowed out - my guess was that the drain pump failed and that was the residual water left in the drain hose, which then must have drained down to that tube. I removed the pump (no indication of leaking from the seal of the pump to the tub) and tested it (110v attached to the two prongs of the pump) and it spins! Hmm, so with water having backed up to the point of filling the pan I'm trying to figure out what it is - could it be the switch that flips from agitate to drain failed, leaving the washer full of water yet spinning on high thinking it was draining? If so, that is the part I'll buy!! I guess the only other possibility could be a sock got pulled into the drain area below the tub? If that's possible I'll find your video on how to pull up that bottom ribbed cover and stop over again to see if that's it.

1 Answer

Scott, If the unit has water in the base pan of the unit then check to make sure that the pressure hose is not clogged causing the unit to overfill some. There will also always be some water left in the bottom of the tub and would probably be about the amount that came out. Also check to see if the leaking is coming from the water valve or from the bottom of the tub. The banging around could be cause by bad suspension rods.

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Jon D February 03, 2019 for Model Number WTW5800BW0

When testing washer spin in manual test mode, the shift actuator will move thru a cycle. But will not stay in the position it needs to be to engage the clutch for spin. The washer will agitate when doing agitation test. Also when trying to calibrate washer I get the indicators I need but when I push start it will not calibrate

1 Answer

Jon, For this issue with being unable to put the unit through the calibration then the most likely issue will be a faulty control board for the unit.

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Armand January 25, 2019 for Model Number MVWX655DW0

Replaced shift actuator on Maytag Bravos XL after it failed to reach spinning speed to drain loads at all. Still hasnt spun out properly since but at least better. Month later it is back to soaking wet loads even when dial is switched to drain and spin. What other part could be responsible for this? Thank you in advance

1 Answer

Armand, You will want to put the unit into a service diagnostic mode and see if there are any stored error codes. This will guide you to what is going on with the unit and what to test.

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Jeff November 28, 2018 for Model Number MVWC425BW0

Washer cycle is taking >1 hour. Gets through rinse but take long time to move into spin. I replaced the actuator twice, splutch one, and belt once. Calibrate and tests fine. Initial 2-10 loads it is fine then goes back to >1 hour cycle time. Appears the gears on the splutch are not aligned so the actuator can not move full stroke to engage them. If I remove the actuator - I'm unable move the cam lever to engage the splutch. If I rotate the pulley slightly, I can manually and freely engage splutch. Reassemble and works fine are a few cycles and them back to issue.

1 Answer

Jeff, Check to see if there are any stored error codes and check to make sure that there is nothing that is caught between the tubs of the unit which would cause this issue.

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George November 07, 2018

We replaced our whirlpool Cabrio actuator with a new one and after 3 weeks and we are getting the same error codes E1 and F7. Is it a bad part or is it something else. model # WTW5840BW0

1 Answer

George, With that error, there could be some other issues going on with the motor or capacitor or wiring to the control. If you have found your tech sheet it will tell you under that error code what to test to narrow down the problem. If you have not located that tech sheet you can lean the unit back and look inside the cabinet on the front wall upper left corner. Perform the tests associated with the error to find its issue.

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Harry October 15, 2018 for Model Number MVWX500XL1

Our washer does not go into final spin during cycle. We have to rotate the dial to drain & spin to get the washer to complete the cycle. I have replaced the lid latch. Is it the actuator?

1 Answer

Harry, You have a tech sheet on the inner wall of the cabinet. Pop the lid and check the front inner panel for tech sheet and follow instructions to get the unit into diagnostics and check for error codes to find a starting point.

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