Customer Questions and Answers for Assy-Guide Sensor by Whirlpool

Wayne, Try to clean the sensor bars with rubbing alcohol as there may be a build up on them and if this checks ok and the wiring is good then the control board would be the issue with the unit.

Hello Allison, I'm sorry but we will need to ask you to post a new question including the model number from your units' I.D. tag so we can recommend parts that can be guaranteed to work properly on your unit. Thank you for your patience and understanding in this matter.

Kevin, You will want to check the rollers to make sure that they are not causing a unnecessary drag on the motor. If this checks ok then check the blower wheel to make sure that there is nothing clogged causing the same issue. Also check the venting of the unit to ensure that the venting is not clogged. These could all be factors in the issue that you are having. If all of this checks ok then check the thermostats to make sure that they are good and have continuity.

Steve, You will want to check the thermal fuse, and thermostats for continuity. If there is no continuity then replace the part. These are the most common reasons for no heating.

DCO, First remove the sensor from the drum, and mark and disconnect the wires. Clean the sensor assembly, especially the metal bars, with a rag and alcohol(this should remove any build up from chemicals or oils from softener, etc.). Using your meter place the leads at the ends of each metal strip, there should be a "closed" circuit reading on each bar. Place the meter leads across the two terminals where the wires were connected, there should be an "open" circuit. Place a wet rag or metal object across the two metal strips, the meter should then show a "closed" circuit. If all's OK reattach the wires and install the sensor assembly.

Don, You will want to check the vent system from the blower wheel to the outside of your home to ensure that there is nothing clogging the vent or the blower wheel.

Hello Gregg, If the button is not working, you will need to replace the user interface DC92-00384B on the unit. If the button works, then look for a broke belt on the unit. Also, if the belt is good, check the thermal cut outs in the unit. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html

Hello Hugo. It sounds like the venting system is clogged or kinked. You will need to check the vent and clean it out. Be sure and clean the vent pipe and the dryer air duct assembly. If the air flow is not good, the unit will retain moist air causing the clothes not to dry. Try running the unit with the vent unhooked from the back of the dryer and see if the dryer works properly.

Lynn, The sensor is exactly what you said it is for. It senses the dryness of the clothes and based on the resistance that the sensor shows will allow the unit to shut off. If the unit continues to run after the clothes are dry you will want to check the sensor and if it checks ok then replace the control board.

Amanda, You will want to check the venting to the unit from the blower wheel to the outside of the home. If you have a restricted vent it will cause the thermal fuse to continue to blow.