Customer Questions and Answers for Board, Control by Whirlpool

Hello Kevin. If the compressor is humming and clicking, then you will need to test it. Here is the part number for the relay/overload for your model number 12002783. Here is a link to our Repair Forum, this is a free service to our customers. Use this link to access the repair for your question. Hope this helps. http://forum.appliancepartspros.com/refrigerator-freezer-repair/193358-freezer-fridge-not-cooling.html

Hello Michael! Is the freezer side cool at all or is the entire unit warm? If the freezer is cold but the fridge is not, it could be the damper WP61005993. If the entire unit is warm it could be your start relay 12002783 that is connected to the compressor. To check the start device remove the rear panel on your fridge and see if you can hear the compressor kick on. If it does not, remove the start device and shake it. If it rattles, it is likely the part you need. I hope this information helps.

Hello Michael. You will need to test and see if there is power coming to the control board WP61005274. If so, you will need to change the control board. You can test this with a multi-meter MA-DM1. Here is a link on how to use a multi-meter. Hope this helps. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html

Hello Greg. It sounds like you may have a bad water valve 61005626 on the unit. Hope this helps.

Hello Mike! For the touch pad in bisque order 61005499. For the touch pad in white order 61005498. Thanks!

Hello Michael! The freezer temperature is controlled by the damper assembly, part number WP61005993. This includes the housing and damper. Thanks!

Hello Micheal. You will need to remove the control cover in the top of the refrigerator. There are two tabs at the back of this holding it in place. You will pull down on the cover in the back, and pull it forward to remove. Once removed, you will need to remove the screws holding the control assembly in place. There are 5 screws, two up front, two in the middle, and one on the back. Once removed the control assembly will drop down, giving you access to the thermostat. Reinstall in reverse order. Hope this helps.

Michael, the temp control assy WP61005516 is the most updated part called for your refrigerator model MSD2656DEW. It is possible that it will look different as the original has been redesigned, however, it will work on your unit. Thanks!

Hello Michael. It sounds like you have a bad temperature control. WP61005516 Check and make sure the rod in the controls has not came off, preventing it from turning correctly. Hope this helps.

For light gray order 61004441, for almond order 61003410, for black order 61003804.