Customer Questions and Answers for Electronic Control Board by Whirlpool

Hello Amar, I'm sorry but we will need to ask you to post a new question including the model number from your units' I.D. tag so we can provide a proper diagnosis and recommend parts that can be guaranteed to work properly on your unit. Thank you for your patience and understanding in this matter.

Phillip, unfortunately for any electronic part that is installed, it is not returnable. There would be a parts warranty for it if the part fails within the warranty period, but again the part once installed is not returnable.

Joe,the control board you have is the correct part for your model,if you are following the programming steps as per the tech sheet that came with your ref they are the correct steps.The difficulty you are having is not that uncommon a complaint.The control board is somewhat sensitive to the speed the keypads are pressed/held/released, ( WATER-LL-WATER) when entering the beginning of the program mode.If you are reading the steps then pressing the keys one at a time you are likely taking too long. Try to press/hold/release the the keys smoothly no more then about a half a second part .Once you have the PE showing in the display the control board allow more time on the keypad presses.If your tech sheet shows different keypad steps then if you will supply your email address we can send you the correct tech sheet for your model.

Jason, your post description and the wiring diagram would indicate the WPW10312695 / WPW10312695 Electronic Control Board, on the back of the refrigerator would be the issue. The interior lights are a direct link to the power cord(so you have 120 VAC into the refrigerator). The power to all the other components is routed through the main control board. Check for 120 VAC into the main board at connector J1/pin 4 red wire, if you have the voltage replace the board.

Nohair330, Yes, the part # is WPW10312695 for that control board. Control board Troubleshooting Programming Mode: NOTE: The Program Code is located on the Serial Plate on this unit after the word Code. 1. Press and hold the Door Alarm Keypad. 2. Press and hold Freezer Temperature DOWN /- Keypad within 3 seconds. 3. Release the Door Alarm Keypad and wait 3 seconds. 4. The control will display PE to indicate the programming mode. 5. Entry is confirmed by pressing the Freezer Temperature DOWN /- Keypad once more. 6. The control will display the current Program CODE. This value should be validated with theProgram CODE printed on the unit serial plate. NOTE: If the Program CODE is correct, the Programming Mode is exited by pressing Door Alarm Keypad for 3 seconds. 7. Press the Refrigerator Temperature UP /+ Keypad or Refrigerator Temperature DOWN /- Keypad to change the digit value with each key press. 8. The decimal point indicates the selected digit. Press the Freezer Temperature UP /+ Keypad to select the next digit. 9. Once the desired Program CODE is entered, press and hold the Freezer Temperature DOWN /- Keypad until the Program CODE begins flashing.

Terrance, I would verify that the code is properly entered by following the programming mode instructions again to make sure the code was entered correctly. If it was entered correctly, all fans and compressors will come on and the proper code will be displayed.

Najey, I sent you instructions via email.

Kerrie, Programming Mode: NOTE: The Program Code is located on the Serial Plate on this unit after the word Code. 1. Press and hold the Door Alarm Keypad Door Alarm . 2. Press and hold Freezer Temperature Down Keypad within 3 seconds . Door 3. Release the Door Alarm Keypad Alarm and wait 3 seconds. 4. The control will display PE to indicate the programming mode. 5. Entry is confirmed by pressing the Freezer Temperature Down Keypad once more. 6. The control will display the current Program CODE. This value should be validated with the Program CODE printed on the unit serial plate. NOTE: If the Program CODE is correct, the Programming Mode is exited by pressing Door Alarm Keypad for 3 seconds. 7. Press the Refrigerator Temperature Up Keypad or Refrigerator Down Keypad to change the digit value with each key press. 8. The decimal point indicates the selected digit. Press the Freezer Temperature Up Keypad to select the next digit. 9. Once the desired Program CODE is entered, press and hold the Freezer Temperature Down Keypad until the Program CODE begins flashing indicating it has been saved.

Brian, press and hold the WATER keypad, continue hoding the water keypad and then press LL keypad. Release the WATER keypad and wait 3 seconds. You then should get the PE display. Press LL to confirm, add your programming code that is on the model number label. Confirm by pressing the WATER for 3 seconds and it should return to normal operation.

Eric, Yes this control board would need to be programmed but would need to have the model to get the tech sheet to show how to program. Also check under the front of the unit for the tech sheet on your unit.