Customer Questions and Answers for Refrigerator Electronic Control Board by Whirlpool

Eric,

Yes this control board would need to be programmed but would need to have the model to get the tech sheet to show how to program. Also check under the front of the unit for the tech sheet on your unit.

Rick, A more concise description and an e mail address would have been more helpful. We would 've been happy to send you the information you needed. In the mean time, you should find the tech data sheet with the test information located inside the door hinge protrusion in the front kick plate(you'll need to remove it) and/ or inside the plastic bag attached to the bottom of the compartment base, behind the kick plate. Remove the left side door upper hinge cover and check the wiring harness for any loose connections or discoloration on/in the connector. Then remove the dispenser facade and check the J1 connector harness on the dispenser harness for 12 VDC across pin 1 and pin 3 Then pin 1 to pin four , when the paddle is depressed. If you have any issues or need more assistance, repost a question and include an e mail address, so we can send you the test information you may need. Thanks,

Hello Rick. Programming Mode:
NOTE: The Program Code is located on the Serial Plate on this unit after the word Code.
1. Press and hold the Door Alarm Keypad.
2. Press and hold Freezer Temperature DOWN /- Keypad within 3 seconds.
3. Release the Door Alarm Keypad and wait 3 seconds.
4. The control will display PE to indicate the programming mode.
5. Entry is confirmed by pressing the Freezer Temperature DOWN /- Keypad once more.
6. The control will display the current Program CODE. This value should be validated with theProgram CODE printed on the unit serial plate.
NOTE: If the Program CODE is correct, the Programming Mode is exited by pressing Door Alarm Keypad for 3 seconds.
7. Press the Refrigerator Temperature UP /+ Keypad or Refrigerator Temperature DOWN /- Keypad to change the digit value with each key press.
8. The decimal point indicates the selected digit. Press the Freezer Temperature UP /+ Keypad to select the next digit.
9. Once the desired Program CODE is entered, press and hold the Freezer Temperature DOWN /- Keypad until the Program CODE begins flashing
indicating it has been saved.
NOTE: If you attempt to enter an invalid Program CODE the control will not save the new code, but will beep. (The unit will NOT run with a Program
CODE of 0000).Once the Program CODE has been saved the Programming Mode is exited by pressing any key. If the new code is incorrect this
process should be repeated.
The Programming mode can be exited at any time by pressing Door Alarm key for 3 seconds or will exit if unattended for four minutes.
Defrost Operation:
The Control Board adapts the compressor run time between defrosts to achieve optimum defrost intervals by monitoring the length of time the defrost
heater is on. After initial power up, defrost interval is 4 hours compressor run time. Defrost occurs immediately after the 4 hours.

Jim,

The unit will take approximately 24 hours for it to get to proper temps and then should begin to cycle.

Hello Brad,
You will need to ship the part to AppliancePartsPros.com Returns Center 3771 Newburg Road Louisville, KY 40218. Be sure to include a copy of the invoice inside the box with “Core Return” written on it. You will receive a $60.00 core return when the part is received. I'm sorry but you will have to pay for the return shipping. Thank you for your patience and understanding in this matter.

Hello Sherrie,
As per the tech sheet for the model provided:
Programming Mode:
NOTE: The Program Code is located on the Serial Plate on this unit after the word Code.
1. Press and hold the Door Alarm Keypad.
2. Press and hold Freezer Temperature DOWN /- Keypad within 3 seconds.
3. Release the Door Alarm Keypad and wait 3 seconds.
4. The control will display PE to indicate the programming mode.
5. Entry is confirmed by pressing the Freezer Temperature DOWN /- Keypad once more.
6. The control will display the current Program CODE. This value should be validated with the Program CODE printed on the unit serial plate. NOTE: If the Program CODE is correct, the Programming Mode is exited by pressing Door Alarm Keypad for 3 seconds.
7. Press the Refrigerator Temperature UP /+ Keypad or Refrigerator Temperature DOWN /- Keypad to change the digit value with each key press.
8. The decimal point indicates the selected digit. Press the Freezer Temperature UP /+ Keypad to select the next digit.
9. Once the desired Program CODE is entered, press and hold the Freezer Temperature DOWN /- Keypad until the Program CODE begins flashing indicating it has been saved. NOTE: If you attempt to enter an invalid Program CODE the control will not save the new code, but will beep. (The unit will NOT run with a Program CODE of 0000).Once the Program CODE has been saved the Programming Mode is exited by pressing any key. If the new code is incorrect this process should be repeated.
The Programming mode can be exited at any time by pressing Door Alarm key for 3 seconds or will exit if unattended for four minutes.

Chris,

The most likely cause for this issue will be a faulty main control board.

Hello Clark. Here are the instructions. Thank you. Programming Mode:
NOTE: The Program Code is located on the Serial Plate on this unit after the word Code.
1. Press and hold the WATER Keypad.
2. Press and hold LL Keypad.
3. Release the WATER Keypad and wait 3 seconds.
4. The control will display PE to indicate the programming mode.
5. Entry is confirmed by pressing the LL Keypad once more.
6. The control will display the current Program CODE. This value should be validated with the Program CODE printed on the unit serial plate.
NOTE: If the Program CODE is correct, the Programming Mode is exited by pressing water Keypad for 3 seconds.
7. Press the UR Keypad or LR Keypad to change the digit value with each key press.
8. The decimal point indicates the selected digit. Press the UL Keypad to select the next digit.
9. Once the desired Program CODE is entered, press and hold the LL Keypad until the Program CODE begins flashing indicating it has been
saved.
NOTE: If you attempt to enter an invalid Program CODE the control will not save the new code, but will beep. (The unit will NOT run with a
Program CODE of 0000). Once the Program CODE has been saved the Programming Mode is exited by pressing any key or by opening or
closing the refrigerator door. If the new code is incorrect this process should be repeated.
The Programming mode can be exited at any time by pressing WATER key for 3 seconds or will exit if unattended for four minutes.

Hello Henry,
As per the units' tech sheet:
Programming Mode:
NOTE: The Program Code is located on the Serial Plate on this unit after the word Code.
1. Press and hold the Door Alarm Keypad.
2. Press and hold Freezer Temperature DOWN /- Keypad within 3 seconds.
3. Release the Door Alarm Keypad and wait 3 seconds.
4. The control will display PE to indicate the programming mode.
5. Entry is confirmed by pressing the Freezer Temperature DOWN /- Keypad once more.
6. The control will display the current Program CODE. This value should be validated with the Program CODE printed on the unit serial plate.
NOTE: If the Program CODE is correct, the Programming Mode is exited by pressing Door Alarm Keypad for 3 seconds.
7. Press the Refrigerator Temperature UP /+ Keypad or Refrigerator Temperature DOWN /- Keypad to change the digit value with each key press.
8. The decimal point indicates the selected digit. Press the Freezer Temperature UP /+ Keypad to select the next digit.
9. Once the desired Program CODE is entered, press and hold the Freezer Temperature DOWN /- Keypad until the Program CODE begins flashing
indicating it has been saved.
NOTE: If you attempt to enter an invalid Program CODE the control will not save the new code, but will beep. (The unit will NOT run with a Program
CODE of 0000).Once the Program CODE has been saved the Programming Mode is exited by pressing any key. If the new code is incorrect this
process should be repeated.
The Programming mode can be exited at any time by pressing Door Alarm key for 3 seconds or will exit if unattended for four minutes.

Belgar,

Check the wiring harness connection at the top of the door to make sure that there is no loose or damaged wiring. If this checks ok then the dispenser control will most likely be the issue.