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Customer Questions and Answers for Refrigerator Electronic Control Board by Whirlpool

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By: Whirlpool
Part Number: OEM18057870
Manufacturer Part Number: WPW10312695

Fix a refrigerator that won't cool, has a blank display, or won't defrost. This electronic control board manages temperature and cycles. 15-minute DIY repair.

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Questions & Answers

For Whirlpool Refrigerator Electronic Control Board (Part Number: OEM18057870)

1 Answer

Paul, if you haven't yet, you'll need to get the "personality code" off the production/serial tag on the inside of the refrigerator. "Programming Mode:
NOTE: The Program Code is located on the Serial Plate on this unit after the word Code.
1. Press and hold the Door Alarm Keypad . 2. Press and hold Freezer Temperature Down Keypad . 3. Release the Door Alarm Keypad and wait 3 seconds.
4. The control will display PE to indicate the programming mode. 5. Entry is confirmed by pressing the Freezer Temperature Down Keypad once more. 6. The control will display the current Program CODE. This value should be validated with the Program CODE printed on the unit serial plate. NOTE: If the Program CODE is correct, the Programming Mode is exited by pressing Door Alarm Keypad for 3 seconds. 7. Press the Refrigerator Temperature Up Keypad or Refrigerator Down Keypad to change the digit value with each key press. 8. The decimal point indicates the selected digit. Press the Freezer Temperature Up Keypad to select the next digit. 9. Once the desired Program CODE is entered, press and hold the Freezer Temperature Down Keypad until the Program CODE begins flashing indicating it has been saved. NOTE: If you attempt to enter an invalid Program CODE the control will not save the new code, but will beep. (The unit will NOT run with a Program CODE of 0000).Once the Program CODE has been saved the Programming Mode is exited by pressing any key. If the new code is incorrect this process should be repeated. The Programming mode can be exited at any time by pressing Door Alarm key for 3 seconds or will exit if unattended for four minutes. If you need more assistance or information, please include an e mail address in order to assist you better. Thanks

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1 Answer

Pansy,

Here is the programming information for this unit. Programming Mode:
NOTE: The Program Code is located on the Serial Plate on this unit after the word Code.
1. Press and hold the Door Alarm Keypad.
2. Press and hold Freezer Temperature DOWN /- Keypad within 3 seconds.
3. Release the Door Alarm Keypad and wait 3 seconds.
4. The control will display PE to indicate the programming mode.
5. Entry is confirmed by pressing the Freezer Temperature DOWN /- Keypad once more.
6. The control will display the current Program CODE. This value should be validated with theProgram CODE printed on the unit serial plate.
NOTE: If the Program CODE is correct, the Programming Mode is exited by pressing Door Alarm Keypad for 3 seconds.
7. Press the Refrigerator Temperature UP /+ Keypad or Refrigerator Temperature DOWN /- Keypad to change the digit value with each key press.
8. The decimal point indicates the selected digit. Press the Freezer Temperature UP /+ Keypad to select the next digit.
9. Once the desired Program CODE is entered, press and hold the Freezer Temperature DOWN /- Keypad until the Program CODE begins flashing
indicating it has been saved.
NOTE: If you attempt to enter an invalid Program CODE the control will not save the new code, but will beep. (The unit will NOT run with a Program
CODE of 0000).Once the Program CODE has been saved the Programming Mode is exited by pressing any key. If the new code is incorrect this
process should be repeated.
The Programming mode can be exited at any time by pressing Door Alarm key for 3 seconds or will exit if unattended for four minutes.
Defrost Operation:
The Control Board adapts the compressor run time between defrosts to achieve optimum defrost intervals by monitoring the length of time the defrost
heater is on. After initial power up, defrost interval is 4 hours compressor run time. Defrost occurs immediately after the 4 hours.

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1 Answer

Hello Christian,
The programming code will be on the units' model and serial I.D. tag. This is the only place to get this code for proper operation. This is usually located on the wall or ceiling of the units' fresh food compartment.

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1 Answer

Programming Mode:
NOTE: The Program Code is located on the Serial Plate on this unit after the word Code.
1. Press and hold the WATER Keypad.
2. Press and hold LL Keypad.
3. Release the WATER Keypad and wait 3 seconds.
4. The control will display PE to indicate the programming mode.
5. Entry is confirmed by pressing the LL Keypad once more.
6. The control will display the current Program CODE. This value should be validated with the Program CODE printed on the unit serial plate.
NOTE: If the Program CODE is correct, the Programming Mode is exited by pressing water Keypad for 3 seconds.
7. Press the UR Keypad or LR Keypad to change the digit value with each key press.
8. The decimal point indicates the selected digit. Press the UL Keypad to select the next digit.
9. Once the desired Program CODE is entered, press and hold the LL Keypad until the Program CODE begins flashing indicating it has been
saved.
NOTE: If you attempt to enter an invalid Program CODE the control will not save the new code, but will beep. (The unit will NOT run with a
Program CODE of 0000). Once the Program CODE has been saved the Programming Mode is exited by pressing any key or by opening or
closing the refrigerator door. If the new code is incorrect this process should be repeated.
The Programming mode can be exited at any time by pressing WATER key for 3 seconds or will exit if unattended for four minutes.

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1 Answer

Mari,

With this issue it sounds like the issue will be in the touchpad for your unit which you would need part number W10740218.

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Abbie for Model Number KFIS20XVBL4

Hi AGAIN, (I sent a question less than 10 min's ago) Sorry :-P Okay, I am an idiot!!! I swear I stared at that sticker inside my fridge for 5 mins, looking for something that said the word CODE. Well after looking again, I just saw it over to the right side of sticker. Oh boy!! Okay...so that Code is 2213 is a 4 number code typical? Because that code seems to be the easy part...compared to making sure to press and hold the buttons correctly so I don't run into issues I'm reading ppl have. So now my question...Is that most likely the code? Secondly, what is my sequence of pressing/holding buttons for my particular model? KitchenAid Model # KFIS20XVBL4 Part # AP601927 (This is the board I ordered from you guys.) THANKS AGAIN!! Abbie

1 Answer

Hello Abbie. Yes, that is the code. Programming Mode:
NOTE: The Program Code is located on the Serial Plate on this unit after the word Code.
1. Press and hold the WATER Keypad.
2. Press and hold LL Keypad.
3. Release the WATER Keypad and wait 3 seconds.
4. The control will display PE to indicate the programming mode.
5. Entry is confirmed by pressing the LL Keypad once more.
6. The control will display the current Program CODE. This value should be validated with the Program CODE printed on the unit serial plate.
NOTE: If the Program CODE is correct, the Programming Mode is exited by pressing water Keypad for 3 seconds.
7. Press the UR Keypad or LR Keypad to change the digit value with each key press.
8. The decimal point indicates the selected digit. Press the UL Keypad to select the next digit.
9. Once the desired Program CODE is entered, press and hold the LL Keypad until the Program CODE begins flashing indicating it has been
saved.
NOTE: If you attempt to enter an invalid Program CODE the control will not save the new code, but will beep. (The unit will NOT run with a
Program CODE of 0000). Once the Program CODE has been saved the Programming Mode is exited by pressing any key or by opening or
closing the refrigerator door. If the new code is incorrect this process should be repeated.
The Programming mode can be exited at any time by pressing WATER key for 3 seconds or will exit if unattended for four minutes.

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1 Answer

Ram,

It sounds like this unit is on Celcuis mode and you will want to convert °F to °C or vice versa, press and hold freezer temp button and refrigerator temp button simultaneously for 5 seconds or more. This should take it out of celcius mode and give the correct temps in Fahrenheit.

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1 Answer

Joe,

When you look at the tech sheet, on the bottom left of page 1 it will tell you what UL LL UR and LR means. They are the upper left keypad, lower left keypad, upper right keypad and lower right keypad.

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1 Answer

Hello Philipp. Programming Mode:
NOTE: The Program Code is located on the Serial Plate on this unit after the word Code.
1. Press and hold the WATER Keypad.
2. Press and hold LL Keypad.
3. Release the WATER Keypad and wait 3 seconds.
4. The control will display PE to indicate the programming mode.
5. Entry is confirmed by pressing the LL Keypad once more.
6. The control will display the current Program CODE. This value should be validated with the Program CODE printed on the unit serial plate.
NOTE: If the Program CODE is correct, the Programming Mode is exited by pressing water Keypad for 3 seconds.
7. Press the UR Keypad or LR Keypad to change the digit value with each key press.
8. The decimal point indicates the selected digit. Press the UL Keypad to select the next digit.
9. Once the desired Program CODE is entered, press and hold the LL Keypad until the Program CODE begins flashing indicating it has been
saved.
NOTE: If you attempt to enter an invalid Program CODE the control will not save the new code, but will beep. (The unit will NOT run with a
Program CODE of 0000). Once the Program CODE has been saved the Programming Mode is exited by pressing any key or by opening or
closing the refrigerator door. If the new code is incorrect this process should be repeated.
The Programming mode can be exited at any time by pressing WATER key for 3 seconds or will exit if unattended for four minutes.

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