Customer Questions and Answers for Refrigerator Electronic Control Board by Whirlpool

Programming Mode: 1. Press and hold the Door Alarm Keypad. 2. Press and hold Freezer Temperature DOWN /- Keypad within 3 seconds. 3. Release the Door Alarm Keypad and wait 3 seconds. 4. The control will display PE to indicate the programming mode. 5. Entry is confirmed by pressing the Freezer Temperature DOWN /- Keypad once more. 6. The control will display the current Program CODE. This value should be validated with the program CODE printed on the unit serial plate.(The Program Code is located on the Serial Plate on this unit after the word Code.) Atten: If the Program CODE is correct, the Programming Mode is exited by pressing Door Alarm Keypad for 3 seconds. 7. Press the Refrigerator Temperature UP /+ Keypad or Refrigerator Temperature DOWN /- Keypad to change the digit value with each key press. 8. The decimal point indicates the selected digit. Press the Freezer Temperature UP /+ Keypad to select the next digit. 9. Once the desired Program CODE is entered, press and hold the Freezer Temperature DOWN /- Keypad until the Program CODE begins flashing indicating it has been saved. Atten: If you attempt to enter an invalid Program CODE the control will not save the new code, but will beep. (The unit will NOT run with a Program CODE of 0000). Once the Program CODE has been saved the Programming Mode is exited by pressing any key. If the new code is incorrect this process should be repeated.

Norm, There is one water valve in this unit and it has 2 solenoids. One is for the water and one is for the ice. You would want to test the icemaker solenoid when the icemaker cycles and is calling for water. The dispenser solenoid will be tested when the dispenser lever is pushed. If there is power getting to the valve but nothing is coming through and it is a new valve then the filter or filter housing would be the cause for this issue.

Did you program the control when you installed it? If so you may need a sealed system technician.

Hello Lee, We do have control board WPW10312695 in stock.

Hello Eloy, the machine control board directly controls the motor operation, since it does spin even if in one cycle that shows the motor is ok, replace the control board, part W10392998.

Sim, if the main control WPW10312695 is receiving 120VAC at connection J1 pin 4, it would need to be tested for DC voltage at connection J6 from pin 2 to pin 1. If there is not 12 VDC, the main control has failed.

R, based on the information provided, the main control WPW10312695 has failed.

Mary, The model number that is listed is not a complete model number and we will need to have the complete model number to be able to assist with your question.

Richard, Thanks for the Question!!! This is most likely an issue with the icemaker itself or at least with the icemakers thermistor. As long as the ice compartment temperature is at or below 10 degrees, you can replace part number [AP4695632 and WPW10300024. The thermistor is part of this wiring harness.

Josh, Instructions do not come with the part but if you look under the front of your refrigerator there will be a tech sheet which will have the programming instructions on it.