Customer Questions and Answers for Board, L.V. Ice2o by Whirlpool

Hi Rambo. Youshould replace the thermister part # is 12002355. It tells the main board how much to open/close the damper assy. Part # is 12002355. The damper gasket is part # WP67006341. untill you get the parts you need then you can unhook the damper and force it open to stay at a 50% opening to get back to normal momentarily. Thank you.

Hello Debbie. Check and make sure the unit does not have the dispenser locked. If it is unlocked, you may have a bad low voltage board 67006294. Hope this helps.

Debbie, Originally his unit was in the sabboth mode, but he continued to have an on going problem. Most of the control and display issues on that style unit are due to a failed or weak circuit on the main control board(in the back) The trick is, to order the correct part number based on the model and serial number( there are several main control boards) and the control board programming procedure. We could give you a better idea of where to go, if you could tell us whats wrong. Thanks

Hello Garth. If you can supply your order number, we can call and help you with this. Thanks.

Hello Garth. These can be a little tricky to do. Make sure you press the buttons like the paper work says to. You may have to do it several times before it works. Here are the instructions we have on file. Hope this helps. Programming Mode: NOTE: The Program Code is located on the Serial Plate on this unit after the word Code. 1. Press and hold the Door Alarm Keypad . 2. Press and hold Freezer Temperature Down Keypad . 3. Release the Door Alarm Keypad and wait 3 seconds. 4. The control will display PE to indicate the programming mode. 5. Entry is confirmed by pressing the Freezer Temperature Down Keypad once more. 6. The control will display the current Program CODE. This value should be validated with the Program CODE printed on the unit serial plate. NOTE: If the Program CODE is correct, the Programming Mode is exited by pressing Door Alarm Keypad for 3 seconds. 7. Press the Refrigerator Temperature Up Keypad or Refrigerator Down Keypad to change the digit value with each key press. 8. The decimal point indicates the selected digit. Press the Freezer Temperature Up Keypad to select the next digit. 9. Once the desired Program CODE is entered, press and hold the Freezer Temperature Down Keypad until the Program CODE begins flashing indicating it has been saved. NOTE: If you attempt to enter an invalid Program CODE the control will not save the new code, but will beep. (The unit will NOT run with a Program CODE of 0000).Once the Program CODE has been saved the Programming Mode is exited by pressing any key. If the new code is incorrect this process should be repeated. The Programming mode can be exited at any time by pressing Door Alarm key for 3 seconds or will exit if unattended for four minutes.

Hello Garth. If you have replaced the lv board and still have the problem, you will need to change the H.V. board W10890094. Try a hard reset first, unplug for 30 minutes then plug back up. Hope this helps.

Hello Garth. Set it on normal and then do the hard reset. If that does not work, you may need to change the low voltage board. Hope this helps.

Hello Garth. Try pressing it a little longer than three seconds and see if you can get it to clear out. You can also try unplugging the unit for about 30 min, then plugging it back in to reset the boards. Hope this helps.

Hello Garth. You will need to check and see if the unit is in Sabbath mode. Hope this helps. Sabbath Mode (SAb) When the Sabbath Mode is on, all control lights, interior lights, and the night light will be disabled until the feature is turned off. Press the Door Alarm pad for three seconds to restore the lights.