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Customer Questions and Answers for Washer Upper Agitator Clothes Mover by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM18024099
Manufacturer Part Number: WP3348752

Upper agitator not turning or engaging? This washer clothes mover works with cam and dogs to roll laundry. DIY repair in 15-30 minutes with video guide.

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Questions & Answers

For Whirlpool Washer Upper Agitator Clothes Mover (Part Number: OEM18024099)

Goatman for Model Number WTW5300SQ0

Our Whirlpool washer tub is running out of balance. When opening the lid, the inside is pushed towards the 5:00 position. This causes water to splash out when filling and it runs pretty loud and violent banging the front panel. I've replaced the 3 plastic pads as one was gone but it didn't have any affect. I'm guessing one wore out from it being out of balance. Unit is level to the floor. I'm thinking possibly the spring in the back doesn't have enough tension for some reason? When I disassembled the unit to get the pads in place they all seemed to be in good shape. Nothing bent, broken or unhooked etc.. I'm guessing the unit is about 10 years old and mostly for just two people. Thank you.

1 Answer

Terri, It sounds like the drive block WP389140 has "rounded" out, and is spinning on the basket drive tube W10820043 when the brake locks and stops the spin process. you'll need to remove the agitator, Spanner nut and spin basket to check the tabs on the top of the drive tube and replace the drive block if the tabs are OK.

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Sasha for Model Number LA5668xswo

Hi, We recently purchased a house with a whirlpool LA5668xswo. The upper agitator kept falling off during the wash cycle. The lower part still works. We want to replace the upper agitator. It also is missing a cap/ fabric softener cover (I'm not sure what this model is supposed to have). What parts would we need to buy? I am confused because the upper agitator which was in the machine has a part number of 63753, which on this website is listed as incompatible with this model. Thanks, Sasha

1 Answer

Hello David, With agitator not engaging it sounds like you need to get new agitator dogs 285811. The dogs are located under the fabric dispenser or cap in the center of the agitator.

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1 Answer

Hello Darrell! It sounds like the agitator dogs and cam are failing in the upper agitator. You can replace these parts in a kit, part number 285811. This agitator repair kit is used when the upper agitator is not working and should correct your issue. Thanks!

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1 Answer

Hello Jeremy! Unfortunately, we do not have any other agitator movers listed available for your appliance other than the original the manufacturer supplied for your unit. I do apologize for the inconvenience.

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1 Answer

Hello Marty. Based on the information you provided, it sounds like you need to replace the cam kit 285811. Hope this helps.

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