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Customer Questions and Answers for Electronic Control Board by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM18036321
Manufacturer Part Number: WP8206635

Questions & Answers

For Whirlpool Electronic Control Board (Part Number: OEM18036321)

1 Answer

Hello Rick,
with the control panel being in the door assembly, any door problems, cracked plastic, loose door panels or wire connections to the board itself can cause this, also there is a wire harness that goes down through the door hinge (linking the control panel with the main control board) that can fray with use and also cause this type of problem. The door would need to be disassembled and the components checked along with the wire harness, if needed the complete door with the harness is available W10282802.

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1 Answer

Paul,
Yes, there are wires you should disconnect at the top hinge area before removing the door.

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1 Answer

Hello Leonard,
the manufacturer has no service manual infirmation for service on this model, however basic information is to unplug power, use a putty knife and carefully pry out the inner door frame assebly (door choke), then same for door valance, be carefull door glass does not fall out, the control panel cover is next then you can access the control panel,wire harnesses. Use a video recorder of some kind, smart phone etc and take video or pics as it is disassembled for ease of reassembly.

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Michael for Model Number KHMS2056SSS2

My KitchenAid Microwave Model #: KHMS2056SSS2 randomly beeps and changes the display on its own. I've read multiple sites and question/answers about this behavior and the control board replacement recommendations are not always the same. I understand that the first part to try would be the Keypad itself Part #: WP8206635. However, different sources recommend replacement of different control boards as the 2nd step. If the keypad does not fix the random operation, should I replace the in-door control board Part #: WPW10391271 or the in-housing control board Part #: WP8206488 as the 2nd step? Thank you for your help!

1 Answer

Michael, the most likely issue is going to be the touchpad [WP8206635]. The second possibility would be the user interface control board [WPW10391271].

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1 Answer

John,

To replace the control board on this unit you will need to use a putty knife and get between the inner and outer door panel and pop the inner door panel loose. Once you do this you will have access to the control board.

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1 Answer

Hello Jerry. Based on the information you provided, it sounds like the control panel WP8206635 is bad and will need to be replaced on the unit. Thanks

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1 Answer

Scot,

This issue would most likely be caused by the keypad which is on the control panel of the unit.

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David H for Model Number KHMS2056SSS-2

I just received my new touchpad control board, part number WP8206635, from you today. I installed the part and the screen lights up but the touch pad does not respond to any touch commands. I don't know if the part is defective or if I did something wrong in the installation. Before I installed the new part the screen would respond to touch but it was going crazy beeping, changing screens all the time and even turning itself on at times. Can you give some advice on how to proceed. My order number is 7255587-6604400. I also ordered a new Elertronic Control Board (WP8206488) but have not installed it. I wanted to see if the if the other board fixed the problem.

1 Answer

David,

You will want to check to make sure that the ribbon harness from the touchpad to the control board is seated properly. if there is a good firm connection then try the control board and see if that corrects the issue. This could be an issue with the board.

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1 Answer

Hello Juan. The part needed W10150999 has been permanently discontinued by the manufacturer and we don't know of any source or replacement for the part.

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