Customer Questions and Answers for Refrigerator Ice Maker Assembly by Whirlpool

Jax, If the wire arm control is in the up position then the unit will not make ice because it is shut off at this point. Make sure that it is staying down. If it is not staying down then you would want to put a new module on.

Jim, When you close the flapper on the left side of freezer the light should stop flashing and glow solid. If it does not then you have a bad emitter board W11629974 and it would need to be replaced. If the light does glow solid then you will want to pull the icemaker out and check the large gear on the icemaker module which the pins may have broken. If they have then you want to replace the icemaker module W10190935.

Hello P.J. Harvest mode is when the icemaker is cycling and trying to dump the ice and bring in water for a new batch of ice.

Hello Ann. Based on the information you provided, the icemaker is bad and will need to be replaced in the unit.

Victor, You will want to pull the icemaker out and pull the cover off exposing the motor module. If you look at the center of the large gear there should be 2 pins with a space between them. If the pins are pushed together or one of the pins is missing then you will need to replace the motor module W10190935.

Robert, The part number for the icemaker is 2198597. Before replacing icemaker you may want to do a few checks to see if the icemaker is the problem. The first check that you want to make is to see if your emitter board is working. The emitter board is the light on the right side of the freezer compartment that controls icemaker. With door open the light should be flashing. If not then push in on the light switch and the flapper on the opposite side to see if it has a single flash pause then single quick flash and continues to do this. If doing this then it means it is in the harvest mode. When freezer door is open if there is no light and not in harvest mode you will want to replace the emitter board W11629974. If the light flashes with door open then push on the flapper. If the light continues to flash then you will need new emitter board as with the flapper closed the light should be solid. If this checks ok then you would want to pull the icemaker out. Pull the front cover off the icemaker and look at the pins in the center of icemaker to see if the pin is broken. If broken then you would want to replace the icemaker module W10190935. If not then check to see if there is ice in the icemaker. If no ice then you want to check the fill tube to make sure that it is not frozen. Also pull the module off to see if there are any burnt terminals. If so then replace the module. If the unit fill tube is frozen then replace the water valve and clear ice from fill tube.

Hello Wayne. You need to check and see if there is power going to the water valve when the icemaker cycles. If so, replace the water valve on the unit. If not, or the icemaker does not cycle, you will need to replace the icemaker on the unit. Also, check and make sure the fill tube on the unit is not frozen and clogged. If so, replace the water valve and thaw out the fill tube. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html

Hello Terrie. Here is a link to our Repair Forum, this is a free service to our customers. Use this link to access the repair for your question. http://forum.appliancepartspros.com/refrigerator-freezer-repair/29618-ice-maker-not-working-kitchenaid.html

Hello C raig. The unit has to get to proper temp before it will cycle and bring in water. Can be 4 to 6 hours. Also, make sure the slide is set to on position.

Hello Sheila. Based on the information you provided, it sounds like the icemaker 4317943 is bad and will need to be replaced on the unit.