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Customer Questions and Answers for Console W/Membrane P by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM12117069
Manufacturer Part Number: 31001658

Questions & Answers

For Whirlpool Console W/Membrane P (Part Number: OEM12117069)

Jacqueline for Model Number MCE8000AYW

Hello, I was gifted a Maytag Neptune Series washer and dryer over 10 years ago. I'm forever a Maytag fan. Unfortunately, during a move, the movers scratched a very important part of the dryer. The control pad. Because of this, the dryer is often beeping as though someone is pressing buttons on it - when it's just sitting idle. It also prevents us from drying clothes and shuts off. I'd like help replacing that part. Could you help me locate this part somehow? It's the MCG8000AWW Drying Center https://www.appliancepartspros.com/whirlpool-console-w-membrane-31001658-ap4039020.html

1 Answer

Hello Jacqueline, the part you need to repair this drying center is the console with membrane switch /keypad assembly, (31001658) 31001658 ), however, it is no longer available as it has been discontinued by the manufacturer.

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Andre for Model Number MCE8000AZW

When push the lower cabinet start button, the unit does not start, but the timer display starts counting the time quickly from 54 to 0 in les than a minute. Some of the lights (dry sensor lights) remain dimly lit. When I push the upper cabinet start button the timer display starts at 3:30 and quickly counts down to 0 (in less than a minute), the shirt racks shakes/rocks, and than stops. It appears that the timer is accelerated but the fan/ heater does not come on. Is this a control board problem or the display panel problem or both?

1 Answer

Hello Andre, the Touchpad/control panel is faulty, part 31001658 and is no longer available as it has been discontinued by the manufacturer.

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1 Answer

Hello Lin. Maytag was bought out by Whirlpool. When they came into the company they discontinued models that didn't have real high sales. The drying center was one of those items. Many parts for it are no longer available. Sorry.

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William Hosick for Model Number MCG8000AWW

A repairman damaged the ribbon on the inside of the consol while working on the dryer. He misaligned a screw and ripped the edges of both ribbons. It appears that two connectors on each ribbon are cut through. Since this consol is no longer available, is it possible to repair the damaged ribbons? Is there a service where I can send the consol to have the ribbons repaired? My wife loves this dryer with the electric feature on top, but I can find nothing like it if I have to replace. The bottom gas dryer works fine.

1 Answer

Hello Victor. No, the part needed 31001658 has been permanently discontinued by the manufacturer and we don't know of any source or replacement for the part.

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1 Answer

Jim, The issue with the heat not turning off would not have anything to do with the console. This issue would most likely be caused by a shorted wire in which you will need to check the wiring in the unit for a wire that may be shorted out. Also for the console, make sure that there is not a protective film on the console which could make it have distortion. If not then the console has been discontinued with no suitable replacement available.

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1 Answer

Hello Jim, If you could please re-post with the model number from the units' I.D. tag, we can pull the wiring diagram and give you good testing information to determine the issue with your unit. The model number you posted is for the washer.

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1 Answer

Hello Violet. You will need to replace the console 31001658 to repair one of the issues. As for the lower dryer not running, Will Not Run Will not start or run: • All wires are hooked up to their corresponding terminals. • Dryer is plugged in. • Blown fuse or circuit breaker. • Door switch functional...door closed. • Poor connection between membrane switch and logic board, or faulty membrane switch. Use "Pd" utility to check function of membrane switch. • Faulty motor relay, use diagnostic utilities to manually operate relay. • Drive motor functional. • Blown thermal fuse.

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Noel for Model Number MCE8000AYW

The console does not respond for the lower tumbler on the left side. I cannot start the dry cycle today but I could yesterday. Only thing I can do is change the temperature. From the day I bought it I could never change the drying time so I would always select Sensor Dry but cannot anymore. Pressing Start/Pause or Off do not work. My question is: Do I replace the logic board or the Console? If both then I am better off buying a new dryer for the same cost since this dryer is already 10 years old. Thanks.

Bruce for Model Number MCE8000AYW

The upper unit digital display/timer sometimes will not cut off when you touch the off button. The lower unit works fine. The upper will cut on and run the preset time if you operate the upper unit, but again, does not always cut off. I've unplugged the unit and it did cut off for a while using the touchpad, but now it has resumed not cutting off unless we unplug the unit or shut off the breaker. Does this mean that I need a new touchpad or is there a way to reset the touchpad?

1 Answer

Bruce, This issue would be caused by a faulty console and you will need to replace the console as there is no reset for it. The part number for the console is 31001658.

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